JOB SUMMARY:
The Operations Manager has two primary functions: Oversee the processing of loans after they have been submitted to processing; and clearing conditions on loan files as they prepare for closing. Secondary duties would include payment of branch bills as well as standing in for the Branch Manager in their absence.
DUTIES AND RESPONSIBILITIES:
- Perform all duties of the Branch Manager in the manager’s absence.
- Clear Branch Manager loan conditions on all loans prior to closing.
- Handle all loan processing related issues.
- Review closing package on all loans prior to loan closing.
- Ensure proper sign-off of Loan Specialist conditions on all loans prior to closing.
- Act as “resource person” for staff Loan Specialists, answering questions and resolving problems as required.
- Reviewing automated underwriting findings from DU, LPA, and GUS and resolve issues as required.
- Administrates the completion escrow for all loans in coordination with the Builder.
- Monitor workload and performance of Loan Specialists and make recommendations as required.
- Responsible for maintaining high quality processing from the Loan Specialist staff.
- Review and respond to all Underwriting Closed Loan and CULP QC Audit reports
- Responsible for the on-going training of the Loan Specialist staff.
- At Branch Manager’s direction, attend start and sales meetings with the Builder.
- Responsible for the periodic review of the various LOS processing and closing reports to ensure timely processing and closing.
- May assist in taking loan applications as required.
- Other duties and responsibilities as required and assigned by the Branch Manager.
SECONDARY RESPONSIBILITIES:
- Pay branch bills on a timely basis.
- Carry processing case load as required.
OPERATIONS MANAGER REPORTS TO: Branch Manager
DIRECT REPORTS TO THE OPERATIONS MANAGER: Loan Specialists
Required Skills
SKILLS AND ABILITIES:
- Extensive knowledge of mortgage policies, procedures, and underwriting guidelines is essential.
- Knowledge of financial management.
- Excellent communication and organizational skills. Must have proven leadership ability.
- Strong technical skills. Proficiency in MS Office.
Required Experience
MINIMUM EDUCATION AND EXPERIENCE:
- Bachelor's Degree and 5 to 7 years of related mortgage experience, or 7 to 10 years of related mortgage experience. Mortgage underwriting experience is highly preferred.
- National/State License as required.
WORK CONDITIONS:
Some travel may be required.
M/I Homes offers a comprehensive benefits package, including medical, dental, vision, 401(k) profit sharing plan, employee stock purchase plan, employee home purchase plan and more.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.