Makino is a world leader in metal-cutting and machining technology. As a leader in the advanced manufacturing machine tool technology, Makino enables its customers to realize the highest level of quality with the fastest time to market. When companies make the parts that matter for automotive, aerospace, medical, die/mold and other industries worldwide, they make them with Makino.
THE OPPORTUNITY
The Field Service Engineer is a member of the Customer Support Department and is responsible for the installation, maintenance, trouble shooting and repair of Makino machinery at customer locations. We are seeking customer focused professionals with a positive attitude and great customer service skills.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Install, train and provide technical knowledge and troubleshooting on team product line at the customer’s facility.
- Provide a communication link between customer and SST.
- Create and develop procedural documentation.
- Use and understand the Customer Support computer system.
- Support the Product Specialist on a rotational basis.
- Support the Knowledge Products Team as a subject matter expert.
- Occasional participation outside of the team product line.
Required Skills
- Must have good electro-mechanical skills (motors, drives, transformers).
- Knowledge of a specialized field such as machine tool manufacture, installation, operation, maintenance and repair, and/or a broad shop background.
- Technical knowledge and logical troubleshooting across team product line.
- Excellent communication and customer relation skills.
- Rational decision making and problem solving ability.
- Detail oriented with a high degree of accuracy.
- Availability for extensive travel depending on customer needs.
Required Experience
- 2 Year Technical degree (Electrical/Automation) and 2 or more years' experience in a related field (desired), or similar mechanical skills/experience (a co-op, internship or job in a manufacturing environment), and a stable work history.
- Educational knowledge of electronics is a must.
We believe that the interests of our company and people are inseparable and we are committed to developing a diverse team of creative and independent professionals. Employees enjoy a stable work environment from a company with years of success and growth in the machine tool industry. We offer competitive pay, generous benefits and ongoing training.
MAKINO IS PROUD TO BE AN EEO/M/F/DISABLED/VETS EMPLOYER