WHO WE ARE:

• RECOGNIZED LEADER: Rated #1 Prepaid Wireless Provider in the U.S.
• TECHNOLOGY DRIVEN:   Opportunity to work with state-of-the-art technology
• TEAMWORK: A supportive team environment that thrives on innovation.
• CULTURE: An entrepreneurial focus, where ownership and ingenuity are expected.
• BENEFITS: Excellent health benefits, Matching 401K, and education reimbursement.
• COMPANY VALUES: TRAC values fosters a work environment of: Trust, Respect, Accountability and Collaboration.

COVID-19: CANDIDATES SELECTED FOR POTENTIAL HIRE MUST BE FULLY VACCINATED AGAINST COVID-19 PRIOR TO EMPLOYMENT.

WHAT YOU WILL DO:

• Partner closely with the Sales and Growth Engine Team in compiling, analyzing, monitoring, and creating reports utilizing Sales and Growth Engine data, for all TracFone Brands.

• Assess sales data derived from the Sales Acquisition Team (SAT) including but not limited to, agent sales,  top sales by brand, sales percenter,  acceptance to promotions, customer activity, etc., examine monthly, quarterly and annual sales reports to identify areas of opportunities by running competitive analysis and share these findings with Growth Engine and other teams to drive improvements.

RESPONSIBILITIES:

REPORTING SALES FINANCIAL ANALYSIS

The analyst will create, implement and maintain reports that identify Sales Agent performance, and the Miami Sales Team. Reports include but not limited to:  

• Sales performance - Sales per agent/per center/ by brand /by phone model, device, or accessories/ VAS enrollments, etc. leading to eventually use toward implementing an incentive program for agent sales  
• Refund Report - Identify why products are being returned, maintain refunds less than the industry standard, by brand, by phone model, etc. 
• Identify sales opportunities for the brand from the customer care perspective (agent sales, sales percenter, sales by brand, etc.) all that will drive to increase in sales, call volume, Cost per Gross Adds, and conversion Rate leading towards a P&L organization.

REPORTING FOR GROWTH ENGINE BRAND LEADS

• Report Analyst will work with the Customer care Growth Engine Leads on sales, identified acquisition opportunities for airtime and tangible products. Assist with the high impact issues identified for all functions, per brand, in all channels. Through implemented reports, the Reporting analyst will identify the potential effect of new 
• strategies or initiatives that will be shared with the Growth Engine Customer Care Management Team to develop and examine the potential revenue effects of the recommendations derived from the report findings.  
• Reporting Analyst will research and analyze financial information to help the company make well-informed decisions, write reports and monitor financial movements that will provide insight to areas of opportunities, ROI, and Team Performance
• Providing creative alternatives and recommendations to reduce costs and improve financial performance 
• Other duties may apply

Required Skills Required Experience

• Associates Degree or equivalent combination of education and related experience.  Bachelor’s Degree a plus.
• 3-4 years of experience in Call Center Operations with a focus on data analysis and financial reporting experience. 
• Proficient in MS Office (Word, Excel (intermediate), and PowerPoint
• Strong knowledge of SQL a "must"
• Must have presentation skills to present their findings, forecasts and projections, to executives and management personnel.
• Must have the ability to work independently, analyze, and recognize data trends to find the root cause.