Job Description

Application Support team provides investment application support across all
areas of the Fixed Income business, primarily supporting:
a) all trade flow and pricing of Fixed Income investment positions, including overnight
batch processing and collaboration with UK-based colleagues
b) all associated applications used by the Front Office and other areas of the
business (Middle Office, Risk, Performance, Client Reporting, etc) to manage

Investment portfolio.

The role is user-facing and its purpose is to ensure that the day-to-day (BAU) IT
needs of the business are met. The team deals with a wide variety of support issues
and BAU planning activities, supporting a range of applications from 3rd party Front
Office systems to bespoke order management and quantitative financial modelling
platforms.
The role also encompasses change management and development tasks across a
number of the systems we support. Out-of-hours rotation participation and occasional
scheduled weekend work may be required.

ROLE ACCOUNTABILITIES :
Issue Management
• Prioritize issue resolution based on business risk.
• Devise and develop solutions appropriate to the urgency of the problem.
Develop permanent solutions at every opportunity.
• Own issues reported to you from notification to closure. This is particularly
applicable for issues where you have a limited contribution to make to the
solution.
• Ensure that users are provided with updates on calls at intervals appropriate
to the severity of the problem and relevant details regarding solutions are
recorded (e.g. in ServiceNow). Provide timescales where appropriate.
• Assess issues in person when possible and where appropriate.
• Ensure any issue that has the potential for the company to incur financial or
reputational loss is escalated to your manager.
Small Scale Development
• Adopt a structured approach to your development tasks that is appropriate to
the complexity of the solution. This is important because of the constant
interruptions you are likely to experience during your work. If you are in any
doubt as to what constitutes appropriate structure, obtain agreement from
your manager beforehand.
Further Support and Project involvement
• Identify and engage with projects. This will ensure the final delivery is
acceptable to the support team and we have sufficient knowledge and
handover to deal with BAU queries.
• Testing is an integral part to larger projects and we are sometimes required to
carry out testing to validate results and ensure timeframes are met.
• Identify improvements to standard processes and procedures. Seek to
champion causes that you feel strongly about.
• Adherence to all company policies and procedures. This includes all HR or
risk requirements and the various IT procedures, including change
management, release and code reviews.
KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED :
• Proven track record supporting OMS/bespoke investment applications.
• Proven track record of providing support in a fast-paced, user-facing role.
• Strong experience supporting fixed income products, including OTC
Derivatives (All bonds, MBS, Converts, credit / rates derivs, GIC, CFD, etc).
• Good SQL skills. Ability to debug SQL scripts is required, and any experience
with creating or amending Stored Procedures and other SQL objects is
strongly preferred.
• Experience with CADIS and Control-M is advantageous (training provided).
• Development languages (VBA, Python) and BI experience (Tableau) are
advantageous but not essential.
REQUIRED PERSONAL QUALITIES :
Analytical thinking:
• Uses a systematic approach to a complex problem or situation, approaches it
from different angles.
• Can understand advice given from technical specialists and assess the
impact in relation to actual requirements.
• Is able to work with incomplete information and to determine dependencies
and constraints, likely to be of a highly technical nature.
• Understands the conflicting and changing business requirements and factors
these into planning.
Initiative:
• Takes ownership of problems.
• Takes action ahead of time, anticipating what is needed.
• Actively seeks out the knowledge to perform their role and improve in line with
objectives.
Communication:
• Able to communicate key issues and their importance to the business.
• Can adapt approach according to the situation and audience.
• Builds relationships with relevant areas across the whole organization.
• Responds or acts calmly even under difficult or distressing conditions such as
interpersonal conflict or major disruptions to plans.
CONTACTS :
Internal Contacts:
Varied, including Fund Managers, Traders, Risk, Compliance, Middle Office,
Performance, and all IT departments.
External Contacts:
3rd Party vendors and some clients.

Qualifications

Fixed Income products, the trading life cycle of Bonds, and SQL

Additional Information

Application Support team provides investment application support across all
areas of the Fixed Income business, primarily supporting:
a) all trade flow and pricing of Fixed Income investment positions, including overnight
batch processing and collaboration with UK-based colleagues
b) all associated applications used by the Front Office and other areas of the
business (Middle Office, Risk, Performance, Client Reporting, etc) to manage