Job Description:

Short Description:

BA/Trainer, you'll be responsible for maintaining business process flow diagrams, learning new application, developing training material and delivering training. This position requires 4 day on site.

Complete Description:

Business analysis and process mapping

· Maintain comprehensive business process flow diagrams (i.e., process maps / flow charts) to document and visualize workflows that are supported by new software application.

· Collaborate with Product Owners to understand business processes, watch demonstrations and using a sandbox develop training material for staff.

· Identify channels to deliver training to staff including videos, tipsheets, contextual help and others.

· Training and organizational change management

· Create training materials, including user guides, videos, and other instructional resources, to facilitate user onboarding and ongoing system support.

· Collaborate with cross-functional teams to maintain knowledge base portals such as Confluence, AzureDevOps, and SharePoint, ensuring that information is up-to-date, organized, and easily accessible.

· Conduct hands-on end-user training on Dynamics 365, ensuring users are equipped with the knowledge and skills necessary to utilize the system effectively.

Skills:

· 11-15 yrs. BA experience. Required 11 Years

· Project management skills with the ability to prioritize tasks and meet deadlines.

Highly desired 5 Years

· 11-15 yrs. requirements gathering and documentation. Required 11 Years

· 11-15 yrs. MS Office/suites experience. Required 11 Years

· Hands-on end-user training on Dynamics 365. Highly desired 3 Years

· Develop training materials, including user guides, videos, and other instructional resources, to facilitate user onboarding and ongoing system support. Required 3 Years

· Proven experience as a Business Analyst, specifically in developing business process flow diagrams, user stories, and acceptance criteria. Required 3 Years

· Business Process and workflow/data flow design (i.e., process maps / flow charts) AND IMPLEMENTATION. Required 2 Years

· Experience working with Knowledgebase portals such as Confluence, AzureDevOps, and SharePoint. Highly desired 1 Year

· Experience in Child Welfare Agency. Highly desired 1 Year

· Bachelor’s degree in IT or related field or equivalent experience. Required 15 Years

Flexible work from home options available.