Job Description

The Trainer and Configuration Specialist is responsible for configuring CountySuite software and systems to meet client or organizational requirements and providing comprehensive training to ensure end-users are proficient in using the technology. This role combines technical expertise with strong communication and instructional skills, requiring an individual who is detail-oriented and customer-focused to enable delivery of high-quality software products to county government clients. This position is a member of the project management team, supports the project manager, and adheres to project timelines.

Duties/Responsibilities:

Configuration Duties

1. System Configuration:
   Configure software, platforms, or systems based on client specifications or organizational needs, ensuring that all configuration aligns with project requirements.

2. Testing and Troubleshooting:
   Test configurations to ensure functionality, resolve issues, and work closely with technical teams to address more complex problems.

3. Documentation:
   Collaborate with product team to create and maintain detailed records of configuration settings, processes, and any custom solutions implemented for clients.

4. Customization:
   Adapt existing features or workflows to meet specific user needs while adhering to system capabilities and best practices.

Training Duties

1. Conduct Training Sessions:
   Develop and deliver training programs for end-users, both onsite and remotely, tailored to varying levels of technical expertise. This would include both initial training sessions, and remedial sessions.

2. Content Development:
   Create user manuals, guides, videos, and other instructional materials to support the training process.

3. User Support:
   Provide post-training support during an active project and follow-ups to ensure that users are comfortable with the system and can effectively apply their knowledge. Facilitate client transition to support team maintenance relationship post-project.

4. Training Needs Assessment:
   Evaluate the training requirements of different audiences to ensure programs meet their needs.

5. Feedback and Improvement:
   Collect user feedback during and after training to improve future sessions and enhance training effectiveness.

Qualifications

Required Characteristics:

• Deep integrity
• Humility, compassion, and patience
• Strong work ethic and desire to drive tasks to completion
• Mature judgment; ability to evaluate tradeoffs and identify priorities
• Ability and willingness to say “no” or push back appropriately
• Quality time-management and estimation skills
• Organization and efficiency
• Clear, analytical thinking and strong problem-solving ability
• Self-motivation; initiative
• Positive, “can do” attitude and solutions mindset
• Appreciation for value of team and collaboration
• Wise exercise of delegation, coaching, and mentoring
• Proactive and effective communication
• A love for:
  • technology
  • working with and helping all kinds of people
  • building and maintaining strong client relationships
  • continuous learning and self-improvement

Education and Experience:

Skills and Qualifications

• Proficiency in the software or system being configured and trained on.
• Basic knowledge of databases, APIs, or programming (optional but beneficial for more technical configurations).
• Familiarity with data migration tools and troubleshooting methodologies.
• Strong public speaking and presentation skills.
• Ability to simplify technical concepts for non-technical audiences.
• Proficiency in developing instructional materials (e.g., PowerPoint, video tutorials, or online learning platforms).
• Excellent organizational and time management skills.
• Strong problem-solving and analytical abilities.
• Outstanding interpersonal and customer service skills.

Education and Experience

• Bachelor’s degree in Computer Science, Information Systems, Education, or a related field (or equivalent experience).
• Previous experience in software configuration, system administration, or a related role.
• Experience delivering training to diverse audiences (clients, employees, or end-users).

Preferred Qualifications

• Experience with specific tools or software platform relevant to the role
• Certification in instructional design or adult education
• Familiarity with SaaS platforms or enterprise systems

Additional Information

Come Join Us!

If you have the skill and desire to work in a place where leaders listen and genuinely care, a place that pushes you to grow personally and professionally, and a place where you can put down roots and build a future, then Teleosoft just might be the home for you!

We also offer competitive benefits including a medical/dental/vision plan, vacation & sick time, and a 401(k).