The Coordinator of Training and Certification Programs provides administrative support to Training and Certification departments and events through various tasks and specialized projects. This position is responsible for maintaining constant interaction with customers to assist them with their professional development pursuits and under general supervision, serves as event owner of assigned virtual events.
Required Skills
- Plans, organizes, and implements logistical support for all certification and training programs, courses, and platforms
- Monitors events to ensure delivery of quality presentations in a compliant manner.
- Manages records of training events, facilitates interactivity in sessions, and supports both participants and instructors
- Responsible for certification data entry, maintenance, and reporting
- Assists with examination process and ensures quality control and timely correspondence with examinees
- Serves as planner and moderator for virtual and in-person events
- Acquires presentation materials and prepares the platform/classroom prior to training, per instructor preferences and course guidelines
- Manages registrants, event communications and provides support to attendees
- Collects and analyzes customer feedback through surveys
- Addresses customer inquiries and requests concerning department products and services
- Provides and maintains excellent customer service support both virtually and in person
- Performs other duties as assigned.
Required Experience
- Bachelor’s Degree in Aviation, Business, Management, Marketing, Public Administration or related
- Effective communication and presentation skills and the technological ability to operate in a virtual environment
- Quick and comprehensive learner with new subject areas and environments.
- Strong customer service, marketing, and organizational skills
- Ability to read and interpret documents such as safety rules, standard operating procedures (SOPs) or other job aids, to write routine correspondence, to speak effectively and informatively, and respond to questions from customers, clients or employees of an organization, over the phone or in-person.
- Must be proficient with Microsoft Office inclusive of MS Outlook, Word, Excel, Teams and PowerPoint.
- Must possess strong typing skills and ability to document and run reports within database systems.
- Zoom experience preferred.