Benefits:
401(k)
401(k) matching
Dental insurance
Employee discounts
Free food & snacks
Health insurance
Paid time off
Vision insurance
Sun Holdings is seeking a Training Coordinator. In this exciting role you will be responsible for delivering a high-quality training experience for Sun Holdings employees across multiple brands. The ideal candidate will also have responsibility for assessing training needs, managing and directing team member and management training programs, maintaining company culture, and creating internal communications. Reporting to the Senior Director of Learning and Development, the Training Coordinator ensures that training programs are consistently implemented, resulting in improved performance, productivity, and quality of work across the organization.
Sun Holdings is one of the top franchise organizations in the U.S. and one of the largest minority owned organizations based in Dallas, TX. Sun Holdings employs 30,000 team members and, owns and operates more than 1,200 restaurant and retail locations across 27 states with popular U.S. brands including Applebee's, Arby's, Burger King, Freebirds, Golden Corral, GNC, IHOP, McAlister’s, Papa John’s, Popeye’s, Taco Bueno and restaurants in DFW and Georgia airports. We are growing and plan more restaurants in the future.
This position is located at our Corporate Headquarters in Dallas, Texas, where our culture is engaging and collaborative due to our onsite Monday through Friday operations. We invite you to learn more about Sun Holdings at www.sunholdings.net. We were awarded one of 2024 America’s Greatest Workplaces by Newsweek magazine!
Responsibilities:
Training Coordination and Facilitation
Organize, schedule, and facilitate training sessions for new hires and existing employees.
Implement and maintain team member and management training programs, ensuring alignment with brand standards.
Collaborate with team members to support training initiatives and program enhancements.
Serve as a liaison between the training team, operational managers, and the Restaurant Support Center to meet the needs of both guests and team members.
New Hire Training Systems – Team Member & Manager
Deliver and execute training programs from onboarding through program completion.
Monitor and assess training program effectiveness by analyzing trainee performance and reporting inconsistencies or deficiencies.
Develop, maintain, and revise training materials and resources in response to job analysis, performance reviews, and feedback from managers.
Partner with Human Resources and Talent Acquisition to create a robust onboarding program.
Training Material Management and Communications
Maintain and organize program updates, ensuring the use of the LMS and other internal systems for effective training delivery.
Create engaging digital content to enhance the training experience across different learning environments.
Develop and manage internal communications related to training programs, updates, and initiatives.
Training Events and Rollouts
Lead in-restaurant rollouts for new initiatives, coordinating with the training department to align resources and support.
Requirements:
3+ years' experience in training or relevant industry experience, preferably in the service or hospitality sector.
Bachelor’s degree in communication, education, business, or a related field preferred.
Professional written and verbal communication skills with experience in instructional content development.
Proficiency with Learning Management Systems (LMS), Microsoft Office and multimedia software.
Ability to assess training effectiveness and provide insights on ROI to stakeholders.
We at Sun Holdings are committed to delivering a rewarding experience to our customers and a stimulating career environment for our employees.
Sun Holdings, Inc. is an Equal Opportunity Employer.