CCCU is looking for a talented Training & Development Specialist to collaborate with our Training team to efficiently and effectively train our credit union employees. You will utilize a variety of training delivery methods that take into consideration the needs of adult learners. A successful candidate will have knowledge of credit union or banking products and services and be comfortable coaching to sales and service goals. You are a team player with a great attitude, professional communication and relationship-building skills.

Responsibilities

• Present department and job specific learning content through: on-the-job training, job simulations, e-learning, mobile, instructor-led workshops, virtual, or a blended solution to individuals or groups.
• Analyze feedback and learning impact from training participants and managers to recommend changes to improve value to learners.
• Act as a mentor and resource to employees by answering questions and assisting with issues.
• Conduct and evaluate observation coaching of branch team members’ sales and service interactions to assess training needs and provide feedback.
• Report on employee progress, identifying strengths and opportunities, recommending solutions to support employee success.
• Follow Bank Secrecy Act (BSA) policies and procedures as they relate to this position.
• Other responsibilities as assigned.

Skills & Qualifications

• High School diploma or equivalent required. Associates or Bachelor’s degree preferred.
• 2+ years of prior credit union or financial institution experience preferred.
• 2+ years of facilitating training or leadership in a financial institution preferred.
• Displays proven competence in interpreting comprehensive concepts and the ability to break these down into an understandable teaching format.
• Able to adapt to a variety of adult learning styles.
• Capable of working independently, with little supervision, while remaining flexible and adaptable to changing job requirements.
• Excellent and professional communicator using tact and diplomacy.
• Demonstrates high attention to detail, accuracy and thoroughness.
• Proficient in Word, PowerPoint, and Excel with a willingness to learn and master other software programs.

Benefits:

• Health, dental and vision insurance
• Health Savings/ Flexible Spending accounts
• 401(k) and pension plans
• Life insurance and supplemental insurance
• Paid time off out of the office – Vacation time, Sick time and Paid Holidays
• Employee referral program
• Plus much more!