Job Description

We’re seeking a positive, personable customer service representative for a rewarding career opportunity! You’ll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and can’t wait to get started!

After 2 weeks of training, we are allowing temporary remote work.

We are an equal opportunity employer.

COMPENSATION: $13.50 hourly

RESPONSIBILITIES:

• Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
• Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
• Ensure customer account information is up-to-date
• Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction
• Communicate frequent customer suggestions to the team to troubleshoot

QUALIFICATIONS:

• Excellent active listening, interpersonal, and communication skills
• Experience working in a customer-oriented atmosphere
• High school graduate, G.E.D. recipient, or equivalent

ABOUT COMPANY Transcosmos brings together a perfect marriage of talented people and intelligent technologies to deliver award-winning customer support with flexible and innovative service models that meet the service needs of any business or industry.

Transcosmos has a long history of over 45 years of experience in outsourced services. Originally established in Japan, and since then we’ve expanded throughout Southeast Asia and the rest of the world. We currently have over 100 operating centers across 14+ countries, supporting over 30 languages and counting. We serve 2,500 clients around the world and as an outsourced solution provider ranked 33rd among the top 100 global outsourcing companies. We continue to earn awards and global recognition including “Global Outsourcing 100 Leaders” awarded by IAOP 3 years running and No.1 for “The World’s BPO Player for The Asia/Pacific and Japan region” by the Gartner report in the U.S.