Job Description
** Compensation: $100-130k total compensation**
** Hours: Rotate 1st & 2nd shifts; Monday- Friday (weekends as needed)**
The Transportation Manager will manage the delivery and service department for the Domino's Pizza Supply Chain Center. The Manager will formulate and administer policies, programs, and procedures for the department, including schedules, rates, routes, and driver and vehicle assignments.
The person in this position will build and maintain positive customer relationships with our local Franchisees, managing all customer service complaints and concerns effectively.
The Transportation Manager will manage/comply with federal, state, and company policies, local laws, transportation programs, and regulations.
RESPONSIBILITIES AND DUTIES
Manage the Delivery & Service Department
Lead the Team:
- Build a solid D&S team by recruiting, interviewing, hiring, and retaining quality team members
- Ensure all team members have the necessary tools to complete their jobs
- Conduct training, coaching, and feedback sessions, complete performance appraisals, and make recommendations for pay increases
- Effectively resolve employee relations issues
- Be available to provide support to team members
- Develop plans, policies, and procedures for the D&S department
- Attend and participate in annual Leadership & Development training sessions
- Conduct safety/team/quarterly meetings
- Conduct yearly performance appraisals on drivers and staff
Reporting/Budget:
- Prepare annual D&S department budget for Director-Supply Chain Center review and approval
- Review and approve D&S department payroll
- Review cost statements to identify excessive expenses and make recommendations for cost containment
- Audit and approve invoices from the leasing company
- Manage overall performance of truck leasing company to ensure PMs are met to Domino’s standard and repairs are completed timely
- Generate all D&S-related reports, including backhauls and the weekly key indicator summary
- Conduct monthly Comdata audits to ensure fuel compliance
Routing, Scheduling, and DOT Compliance:
- Plan, review, and revise driver schedules to ensure increased efficiency and lower costs
- Conduct continuous analysis of vehicle and driver assignments and analyze scheduling for possible consolidation
- Continuously analyze proposed schedules and rates, initiate preparation and distribution of proposed trip schedule changes, and submit analyses of data and rescheduling recommendations to the WRC Transportation team.
- Conduct route analysis to identify cost-saving opportunities
- Conduct route observations to ensure Drivers are performing as required
- Monitor misdeliveries and develop avoidance strategies
- Monitor driver hours of service via onboard computerized system (PeopleNet)
- Monitor Drive camera videos for SCC compliance
- Review driver logs and paperwork
- Oversee maintenance of driver qualification file
- Conduct daily dynamic routing
- Oversee and be prepared for operational and transportation audits throughout the year.
- Conduct route observations to ensure Drivers are safely performing their duties as required by company and DOT standards (The number of drivers at the SCC determines the number of observations per period)
- Oversee fleet image
Customer Service:
- Build positive customer relationships with franchisees, store managers and crew, leasing company, etc.
- Guided D&S team members on customer relations issues and acted as a role model for building and maintaining positive relationships.
- May participate on the Transportation Advisory Board
- Visit new store builds to determine delivery accessibility
- As needed, if qualified, drive company commercial vehicle or straight truck for deliveries or to the leasing company for service/maintenance