Job Description

JOB SUMMARY

TSI, is a leading supplier of specialized business process outsourcing (BPO) services that are delivered in our call centers through a diverse workforce across North America supporting clients in multiple vertical markets comprised of banks, energy and utility companies, health care providers, universities, and government organizations. TSI represents a new company name, but one with over 40 years of experience and success serving these markets.

WE ARE LOOKING FOR CUSTOMER SERVICE COLLECTORS TO CONTACT HEALTHCARE, UTILITIES AND AUTO CONSUMERS THAT HAVE LOST THEIR FINANCIAL FOOTING.

Full-time entry level positions available. We are also hiring experienced collectors.

Starting pay is $15/hr to $17/hr.

WHERE: 220 NORTHPOINTE PARKWAY AMHERST NY 14228

•You'll enhance your problem solving skills while helping others regain their financial footing.

WE OFFER:

• Paid training
• Competitive base pay plus monthly bonus opportunities for full time employees
• Reduced goals 1st and 2nd month
• Comprehensive benefit package with 401k
• 3 weeks paid time off
• Casual, fun work environment where we value character, integrity and accountability.
• $500.00 employee referral bonus

PRINCIPAL RESPONSIBILITIES

• Communicate with consumers by telephone and approved written correspondence to attempt to bring resolution to unpaid accounts.
• Provide thorough, efficient, and accurate account updates on computer files for each call made or received.
• Demonstrate effective skiptracing techniques by locating consumer contact information.
• Counsel delinquent consumers to assist in finding funds to meet their payment obligations.
• Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations relating to job duties.
• Knowledge, understanding, and compliance with TSI policies and procedures.
• Maintain knowledge of functional area and company policies and procedures.
• Provide feedback to management concerning possible problems or areas of improvement.
• Make recommendations to implement improved processes.
• Perform other duties as assigned by management.

QUALIFICATIONS

• High School Diploma or General Education Development (GED) certificate or equivalent relevant work experience.
• Previous collections experience preferred.
• Basic computer skills.
• Ability to maintain the highest level of confidentiality.
• Excellent interpersonal, written, and oral communication skills.
• Ability to work in a team fostered environment.
• Ability to work in multi-tasked environment.
• Ability to prioritize and organize work.
• Ability to adapt to a flexible schedule.

WORK ENVIRONMENT

• Office environment.
• Ability to lift and/or move 20 pounds with or without accommodation.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

Job Type: Full-time

Company Description

TSI, is a leading supplier of specialized business process outsourcing (BPO) services that are delivered in our call centers through a diverse workforce across North America supporting clients in multiple vertical markets comprised of banks, energy and utility companies, health care providers, universities, and government organizations. We support the entire customer life cycle that includes customer acquisition, full loan servicing, delinquency management, and collections