Travel Agent- customer service

brinteva worlds

Travel Agent- customer service

Pittsburg, CA
Part Time
Paid
  • Responsibilities

    Benefits:

    comissions per sales

    Free food & snacks

    Free uniforms

    Benefits/Perks

    Competitive Compensation

    Great Work Environment

    Job Summary

    We are seeking a Travel Agent to join our team! As our Travel Agent, you will spend your days communicating with clients, listening to their travel needs, and planning their dream vacations or trips. You will also be responsible for suggesting additional trip add-ons, processing payments from clients, and maintaining excellent communication throughout the journey to provide the best possible experience for the client. The ideal candidate has strong communication and customer service skills, previous sales or customer service experience, and can multitask across multiple projects and trips at any given time.

    Responsibilities

    Communicate with the client every step of the way, presenting multiple trip options based on their wants and needs

    Book trips, activities, and tours for clients

    Accept and process payments

    Maintain a line of communication throughout the trip planning process as well as the trip itself, and assist in any troubleshooting to give the client the best experience possible

    Maintain excellent records of clients, payments, trips, and other details

    Participate in social media interactions such as live streams.

    Qualifications

    Excellent communication and customer service skills

    Strong listening skills, with the ability to translate what the client enjoys into a trip or experience

    Must be comfortable communicating both over email and the phone with clients

    Familiarity with basic computer programs such as Microsoft Office, Outlook, and common calendar or scheduling software

    Strong organizational skills

    The ability to multitask and shift priorities, as needed