Summary: As the Travel Consultant (Japan Specialist), you will be the first point of contact for leads, responsible for converting as many suitable inquiries to bookings as possible. You'll work with both direct clients and trade partners delivering friendly service, using exeptional communication skills over the phone, by email, in person and via video - flexing your style to suit the individual.

Who you will be working with: You will work within a small team of Travel COnsultants and learn from your peers, keeping up-to-speed with the work of our Prodcut function to ensure you always know what the best options available to your clients are.

What you will be doing:

• Consult with clients by telephone, on video call, via email and in person at our offices or travel industry events to identify their individual holiday requirements.
• Create high-quality tailor-made itineraries for direct and trade clients based on their requirements.
• Work to achieve individual and team sales targets; converting both tailor-made and small group tour enquiries to sale; maximizing value from each enquiry.
• Co-ordinate all aspects of the client booking, including reservations, to ensure successful delivery of trip.
• Conduct quality check of travel documents to ensure high quality, accurate information is received by our clients.
• Take a proactive approach to learning and development to ensure your sales skills, customer service and product knowledge are always improving.
• Undertake familiarisation visits and inspections in our destination countries where required, to boost your own knowledge and share insights gained with your peers and product team.
• Other reasonable tasks as requested by Sales Team Leader/Branch Sales Manager.

What skills you will need:

• Experience of working in the travel industry.
• Previous customer service and/or sales experience.
• Experience of living and/or working in Japan, coupled with a passion for the country as a travel destination.
• Self-motivated with the determination to achieve individual and team sales targets.
• A highly organised and productive approach; you must be able to get a lot done under pressure to a high degree of accuracy.
• Excellent communication skills enabling you to interact confidently with clients over the phone, by video call, by email and in person, along with facilitating good relationships with your colleagues internally.
• A creative approach to problem solving, continually seeking to find the best outcomes to meet and exceed individual client requirements.
• The determination to continually improve your own skills and knowledge, taking a proactive approach to your own personal development.