At Gold Coast Orthodontics, led by Dr. Iwei Huang, we’re committed to delivering exceptional, personalized orthodontic care. Using the latest technology and trusted dental practices, we craft customized treatment plans that meet our patients’ unique goals. We’re looking for a dedicated Treatment Coordinator to join our team and play a key role in ensuring an exceptional experience for every patient.

As our Treatment Coordinator, you’ll be the welcoming face of our practice, guiding patients through their appointments and supporting their treatment journey from start to finish. This position is ideal for someone with strong organizational and communication skills who is ready to advance their career in a supportive and growth-focused environment. Below is more information on the position:

Benefits for the Treatment Coordinator:

• 401(k)

• Paid Leave

• Paid Sick Leave

• Paid Holidays

• Travel Reimbursement

• 1 Hour lunch

• Quarterly Bonus

• Training on-site

• Uniform Reimbursement

• Mentorship

Schedule for the Treatment Coordinator:

• Monday, Tuesday, Thursday: 7:30 AM - 5:00 PM

• Wednesday & Friday: 9:00 AM - 3:00 PM

• Saturday: 7:30 AM - 12:00 PM (once per month)

Requirements and Responsibilities of the Treatment Coordinator:

• At least 1 year of dental treatment coordinating experience preferred

• Greet patients warmly, discuss treatment plans, and answer questions to ensure understanding.

• Schedule, confirm, and follow up on appointments, optimizing patient flow and efficiency.

• Present and explain financing options, handle billing, activate contracts, and manage payments.

• Coordinate with the insurance team for verification, claims, and notify patients of benefits.

• Follow up on missed appointments, delinquent fees, and insurance verification issues.

• Assist in treatment planning, documentation, and drafting referral letters and consents.

• Educate patients on orthodontic care, oral hygiene, and post-treatment instructions.

• Conduct new patient welcome calls and confirm new patient appointments.

• Use practice management software to maintain accurate records and treatment updates.

• Collaborate with team members, participate in meetings, and support a positive work environment.

• Must be detail oriented, organized, and personable with patients.