Benefits:

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Health insurance

Paid time off

Training & development

If you like variety and a fast pace where you can make an impact, look no further! Alpers Family and Cosmetic Dentistry is looking for a full-time front office team member to join our team.

In this position, you will be interacting with patients and team members all day long. Our patient coordinators are an important part of providing a best-in-class patient experience.

In our office, we care about training, mentoring and advancing the skills of our team members so that they can build and develop skills for a career. The role of patient coordinator can provide you with:

Knowledge of building a patient-centric team culture

Front office technical skills, as well as problem solving and communication skills

Knowledge of dental office fundamentals, including: Greeting patients warmly; checking patients in and out of their appointments; answering telephones; scheduling patient appointments; collecting fees due; interacting with patients in person or via email, phone and text; triaging patient inquiries and concerns; performing administrative tasks, as needed

Skills in planning daily workload and activities to support office priorities

As a patient coordinator, no two days are ever the same, but a typical day will most likely include the following responsibilities:

Demonstrate a service culture that prioritizes the patient experience. Model, train and coach expectations to deliver the service standard.

Lead and partner with a team of passionate and knowledgeable team members who strive to exceed patient expectations by focusing on decreasing wait time, friendly patient interactions and exceptional procedure outcomes

Lead and follow up on the completion of daily tasks and trainings to drive proficiencies for patient experience

Quickly respond to any disruptions in the day that may affect patient experience by problem solving, collaborating with the team and taking initiative to mitigate further disruptions

Demonstrate a commitment to diversity, equity and inclusion through continuous development, modeling inclusive behaviors and proactively managing bias

You might be a great match if:

Working in a fun and energetic environment makes you excited. We work efficiently as a team to deliver for our patients!

You enjoy interacting with people all day and making things easier for others. Interacting with patients and team members, proactively managing what’s needed for the patient and making the patient comfortable is the core of what we do.

The good news is that we are very invested in training, mentoring and developing your skills as a patient coordinator. But, there are a few skills you should have from the get-go:

High school diploma, or equivalent

Must be 18 years of age or older

Ability to quickly learn new technology and software, and to follow our telephone guidelines

Ability to multi-task, as you would be answering phones, scheduling, confirming, emailing, scanning, checking in lab cases, interacting with patients, and all things under the umbrella of front office duties

Work independently and as part of a team

Maintain a professional appearance and demeanor

Positive and helpful attitude

Effective communication skills

Above average computer, grammar and written communication skills

Strong organizational skills, with high attention to detail

Treat patients and co-workers with respect

Benefits:

PTO

401K with match

Paid holidays

Bonus eligible

Continued education

Family discount

Team social events

Free coffee

Flexible work schedule (4-day workweek)

Mentorship & coaching program

Peer recognition system

About Us:

Our private practice is located just north of Old Town Scottsdale. Dr. Alpers is committed to creating a positive, supportive atmosphere; we have a highly motivated team that goes all-in to help each other succeed. Our team values patient needs above production, and we strive to make patients feel at home in our office.

We are looking for a long-term individual to join our family. Pay based on qualifications and experience.