Tree Care Account Manager

Location: Honolulu, HI

Reports to: President

Company: Full-service Landscape Company

Overview:

Bloom Talent Solutions, a premier recruitment agency, is searching for a Tree Care Account Manager for our client, a renowned leader in landscape management and tree care services. The Tree Care Account Manager will manage key accounts, oversee all tree care operations, and ensure the highest level of service for clients. This role demands a strong leader who excels at customer relations, project management, and driving business growth in the tree care industry.

Key Responsibilities:

•  Account Management: Own multiple tree care accounts fully, ensuring customer satisfaction and retention.
• Client Relationship: Build strong relationships with clients, providing expert advice and solutions tailored to their tree care needs.
• Project Leadership: Manage tree care projects, including pruning, removals, and plant health care, while directing crews in safe and effective execution.
• Safety Focus: Implement and enforce safety procedures for all operations, ensuring that the safety of team members and the public is the top priority.
• Operational Efficiency: Develop proposals, estimates, and schedules for multiple tree care jobs, ensuring profitable results and on-time delivery.
• Risk Management: Identify and mitigate risks associated with tree care operations, including managing utility lines, space requirements, and safety zones.
• Equipment Oversight: Manage all tree care tools and equipment, ensuring regular maintenance and removing malfunctioning items from service until repaired.
• Client Communication: Attend client meetings, perform landscape walks, and independently recommend tree care needs to clients.
• On-call Services: Be available for emergency situations as needed and provide timely service responses.
• Reporting & Documentation: Complete paperwork and customer requests accurately, using company software for scheduling, reporting, and managing accounts.

Key Performance Indicators:

• Maintain high profitability across all managed tree care accounts.
• Achieve client retention through relationship building and high-quality service delivery.
• Adhere to and promote company safety policies, preventing accidents and injuries.
• Ensure all tree care jobs are completed on time and meet client expectations.

Qualifications:

• Experience: Minimum 2 years of professional experience in tree care, with a proven track record of managing accounts and leading teams.
• Education: A degree in Horticulture, Plant Science, or a related field is advantageous.

Certifications:

• ISA Certified Arborist certification (or must obtain within 12 months).
• ISA Tree Risk Assessment Qualification (TRAQ) within 2 years.
• TCIA Certified Treecare Safety Professional (CTSP) is encouraged but not required.

Skills:

• Strong understanding of tree care principles, including tree identification, plant health care, pruning techniques, and risk assessments.
• Excellent leadership skills with the ability to manage and motivate teams.
• Proficient in using technology for scheduling, reporting, and account management.
• Strong communication skills, both written and verbal.
• Valid driver’s license with an acceptable driving record.

Compensation & Benefits:

• Base Salary: $80,000 - $90,000
• On-Target Earnings (OTE): Expected OTE is $110,000+ with a commission structure.
• Company Vehicle: Provided.
• Benefits: Comprehensive benefits package including health, dental, and vision insurance.
• Retirement: 401(k) with company match.
• Paid Time Off: Generous paid time off and holidays.
• Professional Development: Opportunities for ongoing training and development.

Work Environment:

The position is primarily outdoors and involves working in varying weather conditions. Physical requirements include standing for long periods, walking on uneven terrain, and lifting up to 50 pounds. Regular use of hand tools, power tools, and technology is required.

About Our Client:

Our client is a well-established leader in the tree care industry, known for providing comprehensive tree care services. They are committed to safety, customer satisfaction, and environmental sustainability. As a Tree Care Account Manager, you will play a critical role in maintaining these values while driving business growth.

How to Apply:

Bloom Talent Solutions is managing the recruitment process for this position. If you meet the qualifications and are interested in this opportunity, please apply by submitting your resume to noah@bloompartnerstalent.com.