Job Description

This work is done in compliance with the procedures defined by the client and in conformance with company procedures. His/her duties involve daily communication and interaction with drivers and customers. He/she must also organize and conduct activities to assure safe, cost-effective, on-time operating performance. Tracks and reports sign-in/sign-out times, assures routes are timely, and communicates service issues to the Supervisor or Manager as appropriate.

Key Responsibilities include, but are not limited to:

• Filter client calls/emails and communicates issues with drivers and management team as appropriate.
• Monitor and dispatch drivers verbally by phone.
• May assign work duties to qualified employees to assure adequate coverage of all shifts and assigned routes.
• Monitors daily system performance and reporting of any late pickups or delivery’s to supervisor and customer service.
• Notes all absences and/or tardiness issues and communicates same to Supervisor.
• Screens driver’s daily logs, route sheets and monitors driver’s available hours of service to ensure adequate available hours for subsequent dispatch.
• Develop and maintain excellent customer service to internal and external customers.
• Dispatch drivers for U.S. domestic shipment pick-ups and deliveries.
• Ensure compliance with regulations and established internal policies and guidelines.
• Notify drivers of assignments and direct their activities to ensure cargo is picked up and delivered according to time-sensitive schedules.
• Review and assimilate stored data and enter new data in computer database.
• Additional duties, as assigned.

Qualifications

Qualifications:

· Minimum of 3 years previous intermodal dispatching experience a must

· Ability to manage several tasks simultaneously

· Ability to handle high volume emails and phone calls

· High attention to detail and follow through on daily tasks and projects

· Excellent organization skills and logical thinking

· Strong verbal and written communications skills

· Strong computer skills with knowledge of Outlook, Excel and word processing

· Excellent customer service skills

Additional Information

All your information will be kept confidential according to EEO guidelines.