Truckload Tracking Associate

Employment type: Full-time, In-Person

Location: Orrville, OH

Job Category: Logistics / Truckload

Jarrett is a leading (and still growing) 3rd party logistics company. But we’re also family-owned and what sets us apart is the Jarrett Difference. It’s our PEOPLE. We have the best people around who are not only incredible resources for all things logistics but are compassionate, innovative, courageous, and so much more. Our people are our greatest assets, take their word for it, Jarrett has won the Top Workplaces award for the past three years in a row!

Our customers come from a variety of industries, but the common denominator is that they all ship something. We’re here to coordinate things between our customer’s supply chain and carriers. To accomplish all of this, our teams use our state-of-the-art proprietary software, jShip, to set up shipments, troubleshoot, answer questions, and fix issues before they become larger problems. Here at Jarrett, we are problem-solvers, and our goal is to do great things for our customers every day.

For a Truckload Tracking Associate, a typical day might include:

• Tracking shipments and follow up on shipments that have issues
• Answering client questions
• Answering phone calls and emails from clients with shipment requests
• Making notes in our software, jShip, with updates that you’ve received on various shipments
• Send daily and/or weekly reports to clients that detail the status of each shipment (ex. In Transit, Out For Delivery, Delivered)
• Collaborating with your teammates to find the best solution for shipments that aren’t going according to plan

This job might be a fit for you if:

• Problem-solving is where you thrive
• You enjoy collaborating and being on a team
• You love helping people and are willing to go the extra mile
• You’re detail-oriented and like handling multiple tasks
• You’re adaptable and think on your feet
• You’ve worked in customer service-type roles before (retail and food service count!)

Jarrett might be a fit for you if:

• You want to do impactful work
• You care about the people around you
• You want to work in a meaningful, innovative, and close-knit culture
• You enjoy giving back and care about the community that you live and work in

No logistics experience? No problem! We’re more focused on finding the right person who is a culture fit as opposed to someone with logistics experience. We have a robust training program that will get you up to speed.

What’s In It For You?

• Medical, Dental, and Vision insurance
• Company-paid life insurance
• Paid time off
• 8 paid holidays each calendar year
• 4 hours volunteer paid time off
• Counseling session reimbursement
• Company wellness program including a gym membership discount
• Continuing education reimbursement
• 401K with up to 7% company match
• Paid maternity leave
• May be eligible for bonus potential
• Training and career development opportunities
• Opportunities to give back to local communities