TUBING HILL CREW MEMBER Department: Operations Reports To: General Manager Full-Time/Part-Time: Full-Time and/or Part-Time Shift: Monday - Friday 9:00am - 4:30pm, Saturday - Sunday 8:00 am - 4:30pm
About the Organization: Tube Tahoe is opening for the fifth year of operations this coming winter (2024/2025), providing snow tubing and sledding for kids and adults of all ages. At Tube Tahoe, we are dedicated to providing a fun and safe environment for the whole family. Come help us make memories to last a lifetime!
Job Summary
Tubing Hill Crew Members will be responsible for assisting in the daily operations at Tube Tahoe, including but not limited to tube hill operations, parking lot management and retail
Staff will lead by providing outstanding customer experience through professionalism, extensive training and a friendly, welcoming demeanor
General Accountabilities
Oversee the appropriate set-up of the tubing hill, its boundaries, markings, signage, access points, customer service infrastructure or amenities and any other routines daily, or as needed
Oversee the appropriate shutdown protocols at the end of each tubing day, ensuring that all departmental equipment and supplies are secured and removed from public use
Maintain orderly traffic within the tubing area. Keep to schedules and session timing
Assist customers in retail with ticket and concession purchases
Assist with snow removal duties
Responsible for tube maintenance and repair
Help with ticket validation on the Tubing Hill
Provide a consistent and pleasant customer experience
Have regular contact with customers, including instruction, problem resolution, and addressing concerns
Meet or exceed customer expectations and company standards for cleanliness
Educate, advise and assist tubing customers as needed and required, including best practices for their warmth, well-being and an enjoyable experience
Understand Tube Tahoe standards, policies and practices. Communicate them to customers and/or co-workers effectively when needed
Communicate daily (or more frequently, as needed) with Management regarding any conditions or occurrence which could affect the best possible operation of the Tubing department
Communicate any changes of schedule, operational practice or anything that affects customer experiences to Management quickly and appropriately as needed
Understand and use proper radio and communications protocols
Establish and maintain good, routine communication with Management and co-workers. Ensure that information is passed along efficiently and accurately
Maintain any logbooks, reports, protocols associated with this department
*The company reserves the right to add or change duties at any time
Job Qualifications
At least 18 years of age (if younger must provide work permit)
Customer service experience
Able to stand/walk/work outside, on snow, in winter conditions, for extended periods of time.
Able to carry up to 50 lbs.
Possess requisite clothing, boots and gear for a winter environment and for adverse and variable weather. Most work will be inside the Pro Shop.
Available to work weekends, plus additional holiday periods, from late November – April. Adaptable to flexible schedules.
Reliable transportation in all weather conditions.
Enthusiastic, friendly and able to interact with both staff and Tube Tahoe guests of all ages.
English language competency; reading, writing and speaking. Other language skills are useful.
Computer skills. Able to learn and use proprietary software and systems
Prior involvement with winter recreation useful, but not required
Skills
Excellent verbal and written communication
Active listening
Coordination
Monitoring
Social perceptiveness
Critical thinking
Judgment and decision making
EEO Statement: THE MEYERS SLED COMPANY LLC, (DBA TUBE TAHOE), is an Equal Opportunity Employer. Employment opportunities at THE MEYERS SLED COMPANY LLC are based upon one's qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to race, religion, color, sex, national origin, age, military status, veteran status, disability, genetic information, ancestry, medical condition, marital status, gender identity, gender expression, sexual orientation, or any other characteristic protected by law. This Equal Employment Opportunity policy governs all aspects of employment, including, but not limited to, recruitment, hiring, internships, selection, job assignment, promotions, transfers, compensation, discipline, termination, layoff, access to benefits and training, and all other conditions and privileges of employment.
THE MEYERS SLED COMPANY LLC strongly urges the reporting of all instances of discrimination and harassment, and prohibits retaliation against any individual who reports discrimination, harassment, or participates in an investigation of such report. Appropriate disciplinary action, up to and including immediate termination, will be taken against any employee who violates this policy.