Job Description

ABOUT US

Founded in 2001, US Money Reserve is one of the nation’s largest distributors of U.S. Government issued Gold, Silver, Platinum, and Palladium Coins. The Phoenix division specializes in assisting customers with purchasing precious metals in Individual Retirement Accounts (IRA).

ABOUT THE POSITION

This is an in-office position. Remote work option is not currently available.

Work fluidly through internal processes including Order Verification, Customer & Data entry, Order Processing, and the tasks attached to these, with a high attention to detail. Ability to work at a fast pace through our systems, interfacing with customers and completing all required tasks. Complete daily work as it comes so every day starts new. Keep up with sales’ pace as we are the department to support them through confirming sales with customers, order processing and follow-up, including email communication throughout the day.

Standard hours will be Mon-Fri from 8:00a – 5:00pm (could vary). However, daily tasks must be completed before departing at the end of each day. Overtime will frequently be required. Occasional weekend shifts will also be required as dictated by the advertising schedule and the Sales Department.

RESPONSIBILITIES

· Speak directly with customers to confirm the accuracy and completeness of all orders

· Confirm customers’ understanding of our company policies and recommendations

· Follow up with the customer as needed throughout the order process

· Document customer interaction and make notations to customer records

· Customer entry & order processing across multiple software systems

· Customer account review and correction/adjusting upon request

· Handle order inquiries from account executives, managers, and customers

· Maintain current review of incoming emails

EDUCATION/EXPERIENCE

· High School Diploma (or equivalent)

· College degree preferred

· 3-5+ years of work experience in an administrative role

QUALIFICATIONS

· Willingness to travel to corporate office in Austin, TX for initial training

· Proficient typing (at least 50 wpm)

· Excellent communication skills both verbally and in writing

· High computer literacy

SKILLS

· Exceptional computer skills. Ability to toggle between systems to complete tasks in a timely manner

· Ability to focus and multi-task with competing distractions in a fast-paced environment

· Excellent reading and interpretation skills

· Excellent voice and phone etiquette

· Strong attention to detail while maintaining focus on overall quality

· Excellent listening skills

· Works well with others in a team environment

· Strong interpersonal and communication skills (written & verbal)

COMPENSATION

$20.00-$22.00 per hour

POSITION TYPE

Full-Time

BENEFITS

· Health, Dental and Vision Insurance

· Life Insurance

· Paid Time Off

· 401(k) Plan with matching

BENEFIT CONDITIONS:

• Waiting periods may apply
• Only full-time employees eligible

WORK REMOTELY

• No

THIS JOB IS IDEAL FOR SOMEONE WHO IS:

• Dependable
• Adaptable/flexible
• Detail-oriented
• Punctual
• Positive and helpful

JOB TYPE: FULL-TIME

Pay: $20.00 - $22.00 per hour

SCHEDULE:

• Monday to Friday
• Overtime
• Some Weekends

SUPPLEMENTAL PAY:

• Bonus pay eligibility

WORK AUTHORIZATION:

• United States (Required)

Company Description

U.S. Money Reserve, one of the nation’s largest distributors of U.S. Government issued Gold, Silver and Platinum Coins, was founded by gold market veterans who recognized a need to combine top-notch customer service, expert market knowledge and the type of professional guidance that is absolutely necessary when purchasing precious metals. The company prides itself on long-term relationships with each and every client by providing best-in-class customer service.