Job Description

VISION As a FOH Sales Associate you’ll enhance on any Customer Service & Sales skills to exceed customer expectations while pushing forth company initiatives. Your core focus areas will be your own customer service and complaint resolution, FOH responsibilities, and Growing Store Sales of Accessories and Home +. You will review this job description and performance towards it twice yearly with your Store Manager/Owner. Your bonus opportunities and raises will be related directly to your success of the above. How high do you want to go?

GENERAL

• Arrive for all your scheduled shifts 15 minutes early and in uBreakifix attire
• Complete BOD Tasks and EOD Tasks and help maintain a clean professional storefront
• Attend monthly team meetings to be informed of updates and new procedures from Corporate
• Read all company emails daily and discuss and questions with your Store Manager to ensure understanding
• Be open-minded to new procedures and roll out with a positive attitude and assumption of success
• Perfect opportunity for former/current carrier employee with commission pay experience. 
• You're a great fit, if you love helping and talking with customers.

CUSTOMER SERVICE & COMPLAINT RESOLUTION

• Check work queue before shift to see what needs to be done - call and update customers accordingly
• Call lead that comes through Portal within 1 hour and update notes properly
• Meet FTF customers within 15sec of entry and all calls within 2 rings in a friendly & courteous manner
• Set realistic expectations for customers, meet or exceed those expectations and reset as needed
• Resolve customer problems to best complete the sale and satisfy the guest. Escalate to Store Manager for help when needed. Step in for your team if they are overly stressed with a client situation.
• Work with help desk/other corporate contact to resolve any workflow issues when manager is not avail.
• Explain complex technical issues to customers in a non-technical, simple to understand manner
• Ensure that all repairs meet or exceed UBREAKIFIX quality standards or reset customer expectations
• After repair complete, call customer to inform them to pick up device and also send a text and email

SALES

• Provides Repair Estimate and approval for all laptop and console at drop-off to increase conversion rate.
• Provide correct pricing of repair based on Price Sheet
• Offer Home+ at every Check In and Ask for Sign up at every Pickup
• Call designated list of clients to sell Home+ over the phone
• Offer Screen Protection or Accessory at every Check in
• Ensure you are logged in Portal for all Check in and Check Outs that you complete
• Work to grow Google and Yelp Reviews at or above 4.7
• Improve Conversion Rate by offering price estimates at check in for all laptops and gaming systems.

WHAT YOU NEED TO BE SUCCESSFUL

· A passion for solving problems and delivering solutions.

· A love for people and the devices that enrich their lives.

· One or more years of sales and customer service retail experience

· Reliable and flexible when it comes to dealing with difficult situations.

· Ability to meet or exceed evolving key performance objectives.

· Demonstrate Core Values in all interactions

· Ability to work a flexible retail schedule.

· Comfortable with an incentive and performance based payment structure

YOU ARE A GOOD FIT IF YOU HAVE:

· 1 year of incentive-based sales experience

· 1 year experience with cell phone carriers a plus

· Knowledge of mobile devices and technology trouble shooting.

· High School diploma or equivalent preferred

· Strong oral and written communication skills

· Strong teamwork and collaboration skills

Job Type: Full-time

Pay: $10/hr to $30+/hr

Uncapped Commission Structure

Schedule:

• 8-9 hour shift
• 5 days/week
• Days depend on schedule and customer trends
• Weekend availability

Supplemental Pay:

• Commission pay

Application Question(s):

• Ability to pass background check
• Ability to pass drug screening

Experience:

• Inside sales: 1 year (Preferred)

Work Location:

• One location(Multiple possible)
• Currently looking for FOH in our Murfreesboro, Cool Springs, Brentwood and Spring Hill locations.

Work Remotely:

• No

Company Description

A little about our company ... uBreakiFix is the leading consumer technology repair business nationally and we are growing our team in Northern Atlanta. We have an incredible brand, a great product and now we are looking for someone who will help us improve existing stores. This is an opportunity to truly demonstrate your capability and a platform that will allow you to personally achieve significantly more than at other companies. Founded in 2009, uBreakiFix has more than 625 locations from coast-to-coast and specializes in the repair of smart phones, tablets, computers, drones... basically anything with an “on” switch. We are the fastest growing electronic repair brand in North America. We have nationwide partnerships with Samsung and Google. Asurion affiliations with AT&T and Verizon. Must be able to pass a drug and background check