Job Description

As a UFG Administrative Assistant you will play a key role in attending to visitors in this fast-paced environment. You will be responsible for dealing with inquiries from customers and employees on the phone and face-to-face.

Specific duties for role:

• Coordinating and planning EXPOs and Franchisee Conventions
• Managing Philanthropic Events with the UFG Cares program
• Coordinating UFG Social Events and Employee Engagement
• Coordinating Domestic and International travel for employees which includes booking flights, ground transportation, and/or hotels and conveying itineraries to travelers.
• Assisting travelers with travel changes due to booking issues, full flights, weather delays, or similar travel issues.
• Special projects and duties as needed.
• Greet and direct callers, visitors, and employees
• Notify company employees of visitor arrival
• Maintain security and telecommunications system
• Answer incoming telephone calls, determine purpose, and forward calls to appropriate personnel or department.
• Welcome on-site visitors, determine nature of business, and announce visitors too appropriate personnel.
• Understand company business and services
• Answer questions about organization and provide callers with address, directions, and other information.
• Schedule conference rooms and maintain their appearance
• Maintain security by following procedures and monitoring visitor activity
• Maintain safe and clean reception area
• Receive and sign off on deliveries
• Complete special assignments and other clerical duties as needed

Qualifications

Job Requirements:

Specific qualifications for this full time, customer service role include:

• High school diploma or general education degree (GED) is required

** OR** 1-5 years’ experience in a front desk role

** OR** equivalent combination of education or experience

• Must be able to identify and resolve problems in a timely manner
• Maintain a high level of confidentiality
• Demonstrate accuracy and thoroughness
• Managing and Maintaining Budgets
• Event Coordinating/Management Experience
• Travel sales expertise or experience using online booking tools or airline reservation systems.
• Excellent working knowledge of Microsoft Office Suite (Outlook, Excel, Word and PowerPoint).
• General administrative experience in an office environment.
• Familiarization with invoicing and financial responsibility.
• Hands-on experience with travel booking and CRM software.
• Detail-oriented, able to multitask and highly organized to keep all travel arrangements and social events in order.
• Excellent interpersonal skills
• Self-starter and ability to show initiative within role.
• Ability to work in a fast-paced environment.

Additional Information

Once you become part of our amazing team of winners you’ll enjoy:

• Competitive compensation
• Comprehensive training to hone your skills at our headquarters
• Travel opportunities
• Gym amenities
• Medical, Dental, Vision, and Life insurance coverage
• Short- and Long-term disability insurance
• Generous time off and paid holidays
• 401(k) plan with company match
• Social gatherings and team building activities
• Leadership workshops for personal development
• Recognition for our top performers
• Philanthropy – a chance to give back to the community

** Join us at United Franchise Group – a global leader for entrepreneurs!**

** Apply now!**

All your information will be kept confidential according to EEO guidelines.