Call Center Quality Analyst
Unite Health Share Ministries (UHSM) is a nonprofit, faith-based health sharing ministry that facilitates member-to-member health sharing among fellow Christians, serving as a connector to administer medical cost sharing. The UHSM mission is to help Christian families fulfill their God-given purpose to care for one another and to positively impact our communities. Headquartered in Norfolk, VA, UHSM takes a modern approach to health sharing that prioritizes holistic health and wellbeing. UHSM offers simple, fair, and friendly health share programs to its members.
About this role
We are searching for a qualified applicant for our Call Center Quality Analyst Role. The Quality Analyst evaluates the efficiency of the customer service team. Quality assurance checks on phone conversations, emails, chats, and all notes related to the members are performed by the Quality Analyst. Member contact activities are reviewed and graded for technical perfection, adherence to rules, and procedures. The Quality Analyst provides feedback to assist in determining the member’s overall experience with the contact event. Audits and access recorded voice calls, live calls, messages, and chat discussions to ensure performance standards are met.
Key Responsibilities
Required Qualifications
Preferred Qualifications
What we offer
UHSM is an Equal Opportunity Employer. Our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business needs. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law and will not be discriminated against on the basis of disability.