Job Description

ESSENTIAL FUNCTIONS:

This position works closely with insurance agents and brokers (our customers) in the binding of insurance, servicing of policies, and review/follow-up of underwriting information. The position encourages and creates opportunities for growth so team members can develop their insurance acumen for long term company advancement.

OTHER DUTIES AND RESPONSIBILITIES:           

• Review and professionally handle all customer inquiries within our service promise with a focus on quality and efficiency
• Strengthen customer relationships by providing excellent service through frequent phone and email communication
• Work collaboratively with multiple departments to ensure best possible outcome for all inquiries while minimizing touches and providing excellent customer service
• Evaluate applications, web search results and business quoted via the web
• Work within underwriting authority and obtain underwriter approval when necessary
• Apply critical thinking and underwriting mindset to all accounts
• Pursue opportunities for growth and development through USLI University, continuing education, workshops and classes
• Communicate ideas for procedural or workflow improvement
• Complete departmental specific reports or projects
• Assist in training new team members when ready

SPECIFIC SKILLS:

• Strong organizational and written/verbal communication skills
• Strong commitment to customer service and attention to detail
• Ability to work independently in a fast paced team environment
• Desire to learn and understand our insurance product offerings

MINIMUM JOB REQUIREMENTS:

• Bachelor’s Degree or equivalent business experience
• Property/Casualty insurance experience
• History of continuing insurance education preferred

At USLI, our goal is to strengthen our community and culture by representing all races, genders, religions and sexual orientations. We continue to move conversations about diversity, equity and inclusion forward to ensure every community member has a sense of belonging, a voice and a seat at the table.  

USLI provides full-time community members with a comprehensive benefits package, access to wellness programs, continuing education resources, and multiple opportunities to get involved with charitable organizations.

In response to the COVID19 pandemic, USLI has chosen to work remotely (from home) until further notice. This includes training and on-boarding for all new hires. All applicants must be able and willing to return to 75% onsite employment (unless hired otherwise) once we decide to return to working from our physical offices as of June 2023.

Company Description

USLI is a specialty insurance group committed to providing our customers with the highest quality specialty insurance products and superior customer service. Our company is rated A++ by A.M. Best, the premier analyst of insurance companies in the U.S., and is a proud member of the Berkshire Hathaway family of companies. One of the advantages of working at USLI is the competitive salary and benefits program we offer full-time and eligible part-time employees. Benefits include potential quarterly bonuses, medical benefits paid at 100% for full-time employees and 80% for eligible part-time employees, a profit-sharing program, and more than 450 annual personal and professional development courses. Additional full-time benefits include floating holidays, adoption assistance, and more.