UZURV - Driver Compliance Junior Associate

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UZURV - Driver Compliance Junior Associate

Richmond, VA
Full Time
Paid
  • Responsibilities

    A little bit about us…

    UZURV is a 110+ person, growing technology company based in Richmond, VA. The company operates in 20 states and is now expanding nationally. As an Adaptive Transportation Network Company, the UZURV mobility platform serves individuals with disabilities, the elderly, and others who need assistance with independent transportation.

    UZURV's platform combines rideshare with specialty credentialed, drug and alcohol tested drivers to provide safe, reliable mobility and a higher level of care for the transportation disadvantaged. It's a technology platform and service that helps people who need assistance getting where they need to go. It is honestly hard to convey how much it means to all of us here to have the opportunity to work on something with such a direct, positive impact on people's lives.

    A little bit about the role…

    We are currently seeking a Driver Compliance Junior Associate to focus on building and engaging with our new and existing driver base and work to help them be more successful as a part of UZURV. The Driver Compliance Junior Associate at UZURV will report directly to a Driver Success Team Lead and frequently collaborate with the other members of the Driver Success team. As a Driver Compliance Junior Associate, you will be responsible for:

    • Working cross functionally with the Driver Success Compliance and Engagement teams to provide a top-notch driver experience, beginning with onboarding
    • Receiving, reviewing, and responding to support tickets from onboarding and fully onboarded drivers
    • Reviewing documents submitted by drivers to ensure accuracy and compliance – increasing the reliability of UZURV's driver network through daily review of required driver documents
    • Assessing a variety of new driver screenings and conducting follow up for more information when necessary
    • Managing a pipeline of interested drivers and working to keep them engaged and active on the platform

    We are excited about you because…

    • You have experience in a sales, marketing, or customer service position where you successfully managed questions and support tickets, etc.
    • You have a proven history of handling confidential and sensitive information with discretion
    • You have excellent communication skills
    • You have the ability to maintain a keen attention to detail, regardless of project scope
    • You have experience managing and balancing multiple priorities and projects
    • You have the ability to speak up and offer solutions using supporting data and hands on research
    • You have the ability to identify and resolve issues for drivers independently; to display initiative, ownership, and accountability while applying high-judgment decision making
    • You have a positive attitude, “can-do” mindset, and the ability to be a contributing team player
    • You are meticulous and enjoy seeing how even the smallest of details create huge impact
    • You appreciate the benefits of routine tasks, which help you become an expert in your role but also flexing into other areas to assist your team members
    • Major bonus points if you have a background in rideshare driving

    To be successful at UZURV, you must be:

    • Technology-oriented - You must be well versed in G Suite applications and Apple products, with a high aptitude for learning new technologies.
    • Metrics-minded - We build great stuff, but it is not easy. You must be driven to find the numbers that help us hit goals and identify solutions, especially while under pressure.
    • ** Agile** - Multitasking is necessary in a growing, fast-paced company, as is the ability to plan and organize your workload. You must be flexible and nimble to adapt to shifting priorities.
    • ** Collaborative** - Collaboration is critical at UZURV, and we work together to provide greater independence for the communities we serve. You should be committed to approaching this role with a results-focused, collaborative, and inclusive mindset.
    • ** Mission driven** - What we are creating every day is the ability for our transportation-disadvantaged citizens to move more freely and easily within their communities so they can overcome one of life's biggest challenges: transportation. Valuing your work and the time you spend in your career is core to who you are – you work where you want to make a true difference.

    Why you should come to UZURV:

    UZURV employees understand we are building a company that is greatly needed to improve access to mobility for all of us, regardless of our disabilities, illnesses, or impacts of age. We get daily affirmation from our riders, drivers, and the transportation companies we work with about the innovation, value, and quality inherent in what we bring to market.

    In addition to providing our employees with a safe, collaborative, flexible, family-first work environment, UZURV also offers:

    • 401K matching
    • Healthcare benefits package
    • Generous PTO and paid holidays
    • Collaborative, team-based work environment

    Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every. single. qualification. At UZURV, we are dedicated to building a diverse, inclusive and just workplace, so if you're excited about this role but your past experience doesn't align perfectly with 100% of the qualifications listed, we encourage you to still apply. Our hiring philosophy looks to weed people INTO our process, not weed them out! Who knows, you may be just the right candidate for a future role at UZURV. Just go for it... submit your resume!