Job Description

We are seeking a friendly and attentive customer service professional to join our company as a Customer Support Specialist. This position centers on effectively serving and strengthening the nationwide user base of our advanced publishing systems. As the front line of contact for the company, our Customer Support Specialists must present themselves in a professional manner while relying on their experience, good judgment and interpersonal skills to meet the challenges and needs of our customers regarding inquiries received via phone and email.

INDUSTRY:  This position is part of our residential division, which provides communication solutions in both print and digital formats to condominiums, cooperatives and homeowners associations throughout the United States and Canada.

RESPONSIBILITIES:  Our Customer Support Specialists ensure timely resolution of all phone and email inquiries regarding our products and services. Other responsibilities include:

• Assisting property managers, real estate agents, title/escrow agents, mortgage processors, prospective buyers and homeowners while selecting products on our web-based ordering systems 
• Ensuring timely delivery of products based on state regulatory requirements
• Acting as a liaison between our clients and web-based users
• Maintaining up-to-date and accurate documentation of inquiries, events and transactions in our proprietary system
• Other duties as assigned

Qualifications

EXPERIENCE:  At least one to two years of experience in the mortgage, title and/or real estate industries is preferred, in such positions as mortgage loan processor, loan closer, loan funder, title processor, title searcher, title examiner or title clerk.

EDUCATION:  A bachelor’s degree is preferred. Equivalent work experience, with excellent references, will also be considered.

PERSONAL ATTRIBUTES:  Candidates must be able to adapt to both routine and unique inquiries within a set of established parameters. Other relevant attributes include:

• Ability to articulate and explain our products and solutions
• Resourcefulness and problem-solving skills
• Excellent written communication skills
• Strong interpersonal skills
• Ability to adapt to change
• Punctuality
• Reliability
• Attention to detail

TECHNICAL SKILLS:  Candidates must have general technical skills, including proficiency with Internet tools, telephone systems and software, and other common tools. A familiarity with Microsoft Word and Excel is required.

OTHER:  We work in a modern, technologically advanced office environment that promotes a courteous, collaborative culture. We offer a full benefits package that includes medical, dental, life, and long-term disability insurance; 401(k) with matching; paid holidays and paid time off. We also offer generous opportunities for continuing work-related education and career advancement. Uhlig LLC is an equal opportunity employer.

NO AGENCY INQUIRIES ACCEPTED.

Additional Information

COMPENSATION:  Salary BENEFITS:  Comprehensive benefits package LOCATION:  Overland Park, KS TRAVEL:  None

SPECIAL NOTE: Candidates must be able to work onsite in an office environment, as this job is considered an essential position. Remote work is not normally available for this position. We have adopted stringent health and safety procedures in the office consistent with state and local government best practices, as well as guidance from the CDC. We require that our employees take all appropriate precautions as well, in and out of the office, to help ensure our workforce remains safe and healthy.