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About Us

Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com .

Position Summary

The Unemployment Claims Associate is responsible for performing unemployment benefit claims support work using a set of developed procedures and programs to ensure compliance, client satisfaction, and productivity

Essential Duties and Responsibilities

• Intake services; processing incoming mail, organizing files on server, building client files,
• verifying wage data, and initial client outreach.
• Case triage: prioritizing cases based on complexity and urgency. Assigning the appropriate specialist group, to ensure claims are processed efficiently and accurately.
• Assist Specialists with gathering of documents to support timely claims response.
• Maintaining documents, ensuring all documents are stored securely and easily accessible for future reference.
• Maintain various tracking systems to provide increased organization and insight.
• Other duties as assigned.

Knowledge, Skills, and Abilities

• A strong drive to deliver exceptional client support to both external and internal customers.
• Strong organizational skills, diligence, and follow-through.
• Knowledge of the use and functionality of Microsoft Office applications.
• Ability to handle a high volume of work, follow policies and procedures and complete tasks while adhering to strict deadlines.
• Ability to analyze and interpret written information.
• Ability to communicate in English effectively in writing and orally.
• Treat sensitive and confidential information responsibly

Eduaction & Experience

• High School Diploma, some college preferred.
• 0-2 years of work experience required.