Job Description

Join our Team! Uni K Wax CORAL GABLES

We are a professional Waxing Studio that specializes in providing an ouchless waxing experience using our exclusive All Natural ELASTIK® Wax. We are looking for personable outgoing professionals who can help our customers look their best. The Customer Experience Coordinator (CEC) is dedicated to each customer’s experience by making them feel appreciated and valued whether they call or enter the Studio. They are customer advocates whose purpose is to exceed customer expectations and make each waxing experience seamless and to their liking.

CEC BENEFITS:

• Great pay consisting of hourly and product sales commission.
• Free and/or discounted waxing services and discounts on skincare retail products
• Work in a beautiful, well-managed facility

CEC REQUIREMENTS:

• Flexible schedule able to work nights and/or weekends
• Maintain a professional appearance at all times
• Demonstrate excellent customer service and communication skills by having a positive, friendly, and upbeat demeanor with customers and co-workers at all times

MINIMUM QUALIFICATIONS:

• Receptionist, salon/spa experience, retail, and computer skills preferred.

• Fluent in English (Required)

• Fluent in Spanish (Preferred)

• CEC Responsibilities

• Perform daily Studio opening/closing procedures and transacting sales

• Manage the Studio’s appointment book optimally including confirming appointments

• Answer the phone/messages following Uni K Wax guidelines and book appointments

• Educate and offer skincare products as well as company loyalty programs

• Performs maintenance tasks and merchandises retail products

• Communicate constantly with co-workers to ensure customer needs are met

• Evaluate customer experience and addresses concerns as needed

Uni K Wax Studios are dedicated to providing customers with a superior waxing experience at affordable prices without compromising service. We feature a proprietary all-natural best-in-class Wax, a high-end skin care product line, and a clean and professional environment. Uni K Wax Studios are independently owned and operated.