Job Description

Job Summary 

UNIFIN is currently hiring Customer Care Support Specialists who will take inbound and make outbound calls for customer and partner related issues.  In addition, the Support Specialist will be responsible for maintaining daily reporting and identifying trends.  

To be eligible for this at home position, you will need to have your own reliable internet, computer, headset and a place to effectively handle inbound calls.  The remote worker can be located anywhere in the United States. 

Training will be done remotely with a Training Specialist to ensure readiness of all employees.

Job Responsibilities  

• Helpfully and patiently handle Customer’s issues.
• Meet daily, weekly and monthly KPIs (key performance indicators) 
• Ensure accuracy in updating the appropriate systems and databases with every call
• Utilize scripts to respond to customer inquiries 
• Adhere to industry & departmental regulations (handling calls dealing with PII-Personally identifiable information)
• Consistently meet performance quotas; explain product features and services.
• Use established script to respond to customer inquiries and to verify account holder identity.
• Keep equipment operational by following established procedures, reporting malfunctions.
• Initiate outbound & internal calls as directed needed to improve departmental and product growth. 
• Accountable for multi-tasking, as well as answer phone calls from the queue when needed
• Report on any negative trends identified when speaking to Customer’s or partners.
• Perform miscellaneous job-related duties as assigned

Job Requirements 

• High School Diploma required

• Effective verbal communication skills: ability to relay information via phone, and a high level of comfort in presenting products and concepts via telephone

• Strong organizational and time-management skills, and the ability to perform multiple tasks simultaneously

• Highly energetic, enthusiastic and great problem-solving skills

• 1-year related experience in Call Center Customer Service 

• Proficient in desktop applications, specifically Microsoft Office products

• Strong customer service skills.

• Hands-on self-starter

• Excellent communication skills, great problem-solving skills

• Must be able to work overtime and flexible hours as required and work a schedule which may have early morning, evening, weekend and/or holiday hours

• The qualified candidate must be able to handle escalated customer concerns or issues in a professional manner.

• Have a positive outlook with the desire and ability to embrace change without challenge.

Be a team player who is willing to work extra hours and take on additional responsibilities.

Job Type: Contract, Full-Time  Rate of Pay: $15/hr 

Company Description

Unifin Inc., is a full-service BPO and Accounts Receivable Management (ARM) firm led by a strong team of industry veterans with more than 30 years combined experience in call center solutions. We offer flexible BPO and ARM services for the following industries: Higher Education; Healthcare; Utilities, Telecom and Government.