Job Description

UNITED WAY FOR SOUTHEASTERN MICHIGAN

ROLE DESCRIPTION

ROLE:

MEAP Intake and Outreach Specialist

DEPARTMENT:

MEAP

POSITION FUNDING SOURCE:

JOB GRADE:

REPORTS TO:

MEAP Operations Manager

OVERVIEW:

The Care Coordinator is responsible for providing information, referral, advocacy, and case plan design for MEAP crisis and vulnerable customers.

KEY RESPONSIBILITIES:

o Connect daily with customers to develop and implement self-sufficiency plans.

o Design client specific resources to assist in removing barriers; Conduct follow-up after 6 months; Document and calculate all movement on the self-sufficiency scale.

o Identify and remove barriers to self-sufficiency; Design referrals to assist LSP customers with achieving their self-sustainable goals.

o Document all customer action steps and record all referrals.

o Provide validation support for agency submitted LSP applications.

o Conduct LSP coordination training for partner agency staff.

o In addition to the core responsibilities of the position, may be asked, or may seek, to engage unique abilities, strengths and passions through participation on cross-functional teams.

o

COMPETENCIES:

Communicates Effectively

Continuous Learning

Customer Focus

Relationship Management

Self-Management

Teamwork and Inclusion

Adaptability

Drives for Results

Self-Awareness

Tenacity

Problem Solving/ Critical Thinking

QUALIFICATIONS:

o Ability to handle stressful situations with calm and courteous demeanor

o Strong organizational, interviewing and interpersonal skills

o Ability to work with a diverse group of individuals from various social-economic status

o Knowledge of government, nonprofit, public health and/or human service resources

EDUCATION AND EXPERIENCE REQUIREMENTS:

o A high school diploma or associate's degree with some social services coursework

o A minimum of 1-3 years of experience in a call center or similar work environment

o Proficient with Microsoft Office applications and Internet usage.

JOB POSTED BY APPLICANTPRO