Lead and supervise the day-to-day operation of the department to ensure service standards are followed
Handling Guest concerns and react quickly, logging and notifying the proper areas, including the Duty Manager.
Actively participate in daily briefing, daily warm up and department meetings
Ensuring Room Attendants are informed daily about priorities in their section and that their buckets are stocked.
Following departmental policies and procedures
Reporting necessary maintenance items
Following all safety and sanitation policies
Handling guests’ inquiries, bookings, retail sales and end of day sales closing in accordance to required standard.
Updating logbook daily and ensure that employees read and understand all areas of the day to day operations and any upcoming happenings.
Conducting thorough handovers and briefings.
Assigning tasks to employees at beginning of shift and supervise to ensure that every task is done.
To do a discrepancies report and all differences to be noted and accounted for
Monitoring room assignments regularly to ensure that they meet the standards, amenities and guest requests.
Checking on service standard of employees to ensure required standards are followed.
Checking on rooms or other designated (assigned) areas to ensure they are in working condition at all times.
Checking on cleanliness and hygiene level of room attendants to ensure that the required standard is maintained at all times.
Leading the team in carrying out month end stock count and update inventory report.
Coordinating for newly arrived stock to be checked, priced and stored.
Reporting any lost and found inquiries to Housekeeping department and Security department, and provide updates to direct report.
Collection of computer printouts and guest requests from the night team
Control of the issue, collection and returning of pass keys/phones/radios for all Housekeeping employees
Required Skills
Proven training skills
Experience with Hotel Property Management System, OPERA desirable, is an asset.
Proactive with a meticulous eye for detail
Able to convey information and ideas clearly
Ability to evaluate and select among alternative courses of action quickly and accurately
Work well in stressful, high-pressure situations
Effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and Guest
Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision
Constant standing and walking throughout shift
Occasional lifting and carrying up to 30 lbs
Occasional kneeling, pushing, pulling, lifting
Occasional ascending or descending ladders, stairs and ramps
Required Experience
Proficient in English (verbal & written) essential
High school diploma or equivalent preferred
Minimum one-year experience in a supervisory capacity in a five hotel Housekeeping environment
Strong organizational, supervisory and communication skills in a fast-paced setting.
Qualifications
Proven training skills
Experience with Hotel Property Management System, OPERA desirable, is an asset.
Proactive with a meticulous eye for detail
Able to convey information and ideas clearly
Ability to evaluate and select among alternative courses of action quickly and accurately
Work well in stressful, high-pressure situations
Effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and Guest
Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision
Constant standing and walking throughout shift
Occasional lifting and carrying up to 30 lbs
Occasional kneeling, pushing, pulling, lifting
Occasional ascending or descending ladders, stairs and ramps