Benefits:

401(k) matching

Competitive salary

Health insurance

Paid time off

Universal Banker II is the face of our company and holds an essential role in delivering on our mission by providing an outstanding Customer Experience. The position of Universal Banker is responsible for performing routine branch and customer services duties; accepts retail and commercial checking and savings deposits; processes loan payments; cashes checks and savings withdrawals; promotes business for the Bank by maintaining good customer relations and uncovering customer needs-referring customers to appropriate staff for new services. Universal Bankers help safeguard the Bank by adhering to the Control Binder in operational and regulatory compliance, internal controls and procedures.

Essential duties

Process retail and commercial deposits, cash checks, withdrawals, and advances while ensuring proper authorization and due diligence.

Operate multiple computer systems to process transactions, determine balances, and resolve issues.

Issue official checks, money orders, savings bonds, and process stop payments, holds, loan payments, and disputes.

Perform safe deposit box duties, night depository processing, and assist with ATM balancing and vault transactions.

Maintain accurate cash drawer, balance daily transactions, and adhere to cash limits.

Open and maintain personal/business accounts, CDs, IRAs, and promote digital banking services.

Participate in sales, referral programs, and community outreach for new customer acquisition.

Handle inbound calls, address customer inquiries, resolve service issues, and process wire transfers.

Ensure compliance with bank policies, maintain records, process reports, and assist in training staff.

Monitor and replenish supplies, assist in opening/closing procedures, and support team collaboration.

Maintain punctuality, professionalism, and excellent customer service in all interactions.

Minimum requirements

High school diploma or GED with three years of related experience, including one year as a Universal Banker, or an Associate’s degree in accounting with one year of experience preferred.

Basic computer skills, including word processing, spreadsheets, and terminal operations.

Strong math skills for calculating interest, balancing accounts, and handling currency.

Excellent social, networking, and customer service skills.

Completion of in-house training as required.

Strong communication, time management, and problem-solving abilities.

Ability to work independently, maintain confidentiality, and follow company policies and regulations.

MEMBER FDIC – EQUAL OPPORTUNITY EMPLOYER

This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other and/or different tasks be performed as assigned.