Benefits:

401(k)

Competitive salary

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Training & development

Vision insurance

Wellness resources

Please join us for in person interviews being held on location during our upcoming job fair @ 36 Granada St, St Augustine.

Fri Mar 28th: 10am-4pm

About Us:

36 Granada is renowned for its exceptional service, sophisticated ambiance, and world-class cuisine. We provide a luxurious and seamless dining experience, ensuring every guest feels welcomed and valued from the moment they arrive.

Job Summary:

As the first point of contact, the Upscale Host/Hostess sets the tone for an exceptional dining experience. This role requires poise, professionalism, and impeccable hospitality skills to warmly greet guests, manage reservations, and coordinate seating with efficiency and grace.

Key Responsibilities:

Guest Experience & Hospitality

Greet guests with warmth and elegance, ensuring a memorable first impression.

Use guest name recognition whenever possible to provide a personalized experience.

Maintain a polished and composed demeanor, even during high-pressure moments.

Escort guests to their tables with grace and efficiency, offering menus and explaining any special details.

Address guest inquiries professionally and knowledgeably, ensuring a high level of satisfaction.

Reservation & Seating Management

Manage the reservation system (OpenTable, Resy,) with precision and organization.

Strategically assign tables to optimize service flow and accommodate VIPs or special requests.

Communicate effectively with servers, bartenders, and management to ensure seamless service.

Oversee waitlists and estimated wait times, keeping guests informed with polished communication.

Ambiance & Presentation

Ensure the entrance, lobby, and host stand are always immaculate and welcoming.

Monitor the dining room flow, ensuring an elegant and harmonious atmosphere.

Assist with special event coordination, greeting and guiding private dining guests as needed.

Professionalism & Teamwork

Work closely with the management team to accommodate VIPs, regular guests, and special occasions.

Provide menu and restaurant knowledge to assist guests with questions and recommendations.

Maintain a refined, well-groomed appearance, adhering to luxury hospitality standards.

Participate in pre-shift meetings to review daily reservations, special requests, and service expectations.

Qualifications: ✅ 2+ years of experience in a fine dining or luxury hospitality setting. ✅ Exceptional communication, organization, and problem-solving skills. ✅ Proficiency in reservation management software (e.g., OpenTable, Resy, SevenRooms). ✅ Strong guest service instincts with a polished, warm, and professional demeanor. ✅ Ability to remain calm and composed under pressure in a high-end environment. ✅ Must be able to stand for extended periods and move gracefully throughout the restaurant.

Perks & Benefits: ✨ Competitive hourly wage + tip share ✨ Exclusive dining discounts ✨ Opportunities for growth within fine dining & hospitality ✨ Ongoing training in luxury service and guest relations ✨ Supportive, professional, and dynamic team environment