****PLEASE JOIN US FOR AN OPEN CALL MONDAY & TUESDAY FROM 2:30-4:30PM
****at Urbanspace Vanderbilt230 Park Ave(Entrance on 45th and Vanderbilt)
- Monday, March 11th - HOSTS, SERVERS
- Tuesday, March 12th - HOSTS, SERVERS, BARTENDERS
- Monday, March 18th - HOSTS, SERVERS
- Tuesday, March 19th - HOSTS, SERVERS, BARTENDERS
Title: Host
Reports to: Management **
FLSA Status: Non-Exempt **
Hourly Rate: $18-$20/Hour
**ROLE
** The Host plays a large part in instilling a spirit of hospitality throughout the food hall, ensuring an exceptional guest experience with a focus on creating a warm and welcoming environment within which guests will want to come and visit us again and again.
ESSENTIAL JOB FUNCTIONS
- Set a high standard for hospitality, leading by example
- Run the door with the support of the General Manager
- Responsible for managing the reservation book/wait list
- Provide accurate wait times
- Proactively communicate with guests to help ensure the flow of service in our food halls runs smoothly while also providing the best guest experience possible
- Oversee that all proper information is distributed to kitchen, floor staff and FOH managers
- Maintain a clean and organized work station
- Know basic restaurant information: credit cards we accept, hours of operation, subways, reservation guidelines, and third party delivery orders
HOSPITALITY
- Offering a warm and sincere welcome with consistent positive guest interactions (ie answering questions, providing updates)
- Overseeing the flow of seating across server stations to ensure best possible guest experience with timely service and food
- Taking an active interest in getting to know our guests and cultivating regulars
- Thanking each guest on the way out with a fond farewell
SALES & MARKETING
- Managing the reservation book/wait list to maximize revenue
- Accurately quoting wait times and routinely grooming the reservation book to maximize covers
- Able to provide high level information regarding our catering and events offerings and how to inquire after a booking with our team
OPERATIONS
- Maintain constant door presence to monitor flow of service
- Assist in coordinating service and preparation for shift (floor plan, seating strategy, VIP guest recognition, pre-shift meeting notes)
- Work closely with the floor team to execute a smooth operation
EXPERIENCE
- Minimum of two years of experience in a comparable position/industry
REQUIREMENTS
- Must be able to fluently read, write and speak English
- Excellent hospitality skills, warmth, empathy and engagement in the guest experience
- Excellent multi-tasking ability and the ability to remain calm under pressure
- Professional appearance, excellent interpersonal and communication skills
- Ability to remain flexible, to accommodate special and unplanned situations
- Strong computer/technology skills
- Strong attention to detail, organization and follow-through
- Sensitivity to confidential matters is required
PHYSICAL ABILITIES
- Ability to frequently bend, lift and carry items weighing up to 45 pounds
- Ability to remain standing and on floor during the entire shift (up to 7 hours)
- Ability to handle a fast paced environment
- Ability to bend and stoop to grasp objects
- Ability to climb up and down stairs