Hybrid role 

Location: Remote and Onsite in Albany, NY 

Overview:

The User Experience Business Analyst works closely with the Business Analyst and UI/UX Designer to analyze and document changes to the system that impact the user experience.

• User Experience Analysts are comfortable with analyzing how new requirements effect the user experience.
• They should have knowledge of the best practices around UX design, design tools, and the process of documenting user interface changes.
• Additionally, they work closely with technical and testing teams to ensure complete and accurate representations of the business requirements are maintained in the final solution.
  

Responsibilities:

• Should be creatively analytical, meaning, they must be out of the box thinkers who can also back up their ideas with research.
• Comfortable collaborating with UI/UX Designers, technical staff, and the client.
• Excellent verbal, writing/documentation, communication, organizational and time management skills.
• Excellent problem solving and analytical skills.
• Must be able to prioritize tasks and meet deadlines.
• Must be able to listen carefully and empathize with the client or user on their needs and how existing system shortcomings impact their experience.
• Ability to work both independently and in a team-oriented, collaborative environment.
• Ability to understand the goals of the client while being driven by a complex timeline of tasks that requires finesse as well as stress management as they manage the daily details.
• Should be very comfortable with task management software and should be familiar with a variety of graphic design programs, spreadsheets and research tools.
  

Requirements:

• Minimum Bachelor’s Degree
• 3+ years of Business analyst experience
• 1-3+ years of UX/UI Analysis experience
• Preferred - Experience in healthcare business or healthcare government program
• Experience working within one or more software development methodologies (Waterfall, Agile) and understanding of all stages of project life cycle process.
• Ability to quickly comprehend the objective and issues that the project is trying address in order to formulate a proper solution.
• Ability to identify, characterize and clearly present problems exposing underlying issues.
• Ability to identify and clearly articulate when a solution meets the project goals and objectives.
• Ability to consider all parties and the impact of proposed solutions on those parties.
• Ability to communicate to stakeholders’ rationale for decisions made and possible outcomes for those decisions.
• Ability to manage individual priorities by organizing and prioritizing outstanding tasks.
• Ability to gain and maintain the stakeholder’s trust by keeping their best interests in the forefront.
• Ability to write effectively for various contexts and audiences resulting in concise communication and understanding of large amounts of complex data.
• Ability to moderate discussions enabling participants to articulate ideas on topics; recognize and manage various viewpoints.
• Ability to build and maintain effective relationships with business stakeholders, managers, staff and team members
• Ability to use software and peripherals related to performance of job responsibilities
• Ability to manage multiple simultaneous projects continuous evaluation and re-ordering of priorities as business needs dictate.Should be knowledgeable on the latest software and industry trends.
  

Skills:

• Should be creatively analytical, meaning, they must be out of the box thinkers who can also back up their ideas with research.
• Comfortable collaborating with UI/UX Designers, technical staff, and the client.
• Excellent verbal, writing/documentation, communication, organizational and time management skills.
• Excellent problem solving and analytical skills.
• Must be able to prioritize tasks and meet deadlines.
• Must be able to listen carefully and empathize with the client or user on their needs and how existing system shortcomings impact their experience.
• Ability to work both independently and in a team-oriented, collaborative environment.
• Ability to understand the goals of the client while being driven by a complex timeline of tasks that requires finesse as well as stress management as they manage the daily details.
• Should be very comfortable with task management software and should be familiar with a variety of graphic design programs, spreadsheets and research tools.
• Should be knowledgeable on the latest software and industry trends.