Job Description

CapTech’s Customer Experience (CX) team seeks a UX Architect with a track record of designing sophisticated, intuitive, and impactful digital brand experiences that are informed by qualitative and quantitative user research and accessibility best practices.

Our UX Architects are passionate problem-solvers who strive to ensure alignment between user goals, behaviors, and attitudes with business objectives, while honing their craft and growing in their careers. They stay current with the latest research tools and methods for understanding user behavior, and they approach additional training in these areas with curiosity and enthusiasm. In addition, our UX Architects mentor other practitioners, overseeing their work to ensure successful delivery.

This could be the position for you if:

• You possess strong conceptual and visual communication skills, have expert knowledge of interaction design and usability principles, and can span multiple projects.
• You have a proven understanding of user research and usability testing methodologies, with strong analytic capabilities necessary to provide insights and recommendations.
• You have a proven understanding of product strategy, heuristic analysis, information architecture, user research, user interface and interaction design, wireframing, prototyping, and usability testing.
• You are a confident self-starter, yet able to take feedback from clients and direction from UX and Creative Directors with humility, all while collaborating closely with project teams.
• You thrive in an environment that requires strong problem-solving skills and enjoy collaborating with other interaction designers, user researchers, developers, and business system analysts.

Responsibilities may include:

• Leading the creation of personas, customer journeys, conceptual prototypes, and responsive interfaces that follow interaction design and usability best practices.
• Leading advanced design activities such as design workshops, rapid prototyping, and iterative user testing.
• Producing clean, informative, and concise presentations to clients and internal teams that communicate the rationale behind your designs and recommendations.
• Advocating the benefits of accessible design and usability with clients and team members.
• Giving insightful and constructive feedback on the designs, including interactions, information architecture, content, and alignment with business goals and user needs.
• Performing competitive assessments and providing innovative alternatives, as well as researching and understanding design and technology trends.
• Comfort discussing scope and level of effort (LOE) with senior practice area and account team members.
• Volunteering for CX leadership opportunities, including contributing to methodologies, capabilities, approaches, and toolset. Attending and leading CX meetings and trainings. Engages in professional development and industry involvement.
• Proactively seeking to mentor others about design. Providing design oversight and art direction for visual and interaction designers.

Qualifications

• 5+ years professional experience, ideally in a consulting or agency context.
• 4-year+ degree in design, fine arts, or similar preferred.
• Proven written, verbal, conceptual, and visual communication skills.
• Experience with multiple domains of human-centered design including user and market research, product and experience strategy, information architecture, experience design, content strategy, optimization, and customer insight.
• Figma expertise is preferred, with proficiency in comparable design tools (Sketch, Adobe XD). Proficiency with Illustrator, Photoshop, and InDesign, as well as PowerPoint.
• Working knowledge of Agile product development lifecycles and practices is a plus.
• Familiarity with WCAG and other accessibility guidelines and standards is a plus.

Please include a link to your online portfolio with your application in order to be considered.

Additional Information

We want everyone at CapTech to be able to envision a lasting and rewarding career here, which is why we offer a variety of career paths based on your skills and passions. You decide where and how you want to develop, and we help get you there with customizable career progression and a comprehensive benefits package to support you along the way. Alongside our suite of traditional benefits encompassing generous PTO, health coverage, disability insurance, paid family leave and more, we’ve launched extended benefits to help meet our employees’ needs.

• CapFlex – Employee-first mentality that supports a remote and hybrid workforce and empowers daily flexibility while servicing our clients

• Learning & Development – Programs offering certification and tuition support, digital on-demand learning courses, mentorship, and skill development paths

• Modern Health –A mental health and well-being platform that provides 1:1 care, group support sessions, and self-serve resources to support employees and their families through life’s ups and downs

• Carrot Fertility –Inclusive fertility and family-forming coverage for all paths to parenthood – including adoption, surrogacy, fertility treatments, pregnancy, and more – and opportunities for employer-sponsored funds to help pay for care

• Fringe –A company paid stipend program for personalized lifestyle benefits, allowing employees to choose benefits that matter most to them – ranging from vendors like Netflix, Spotify, and GrubHub to services like student loan repayment, travel, fitness, and more

• Employee Resource Groups – Employee-led committees that embrace and incorporate diversity and inclusion into our day-to-day operations

• Philanthropic Partnerships – Opportunities to engage in partnerships and pro-bono projects that support our communities.

• 401(k) Matching – Generous matching and no vesting period to help you continue to build financial wellness

CapTech is an equal opportunity employer committed to fostering a culture of equality, inclusion and fairness — each foundational to our core values. We strive to create a diverse environment where each employee is encouraged to bring their unique ideas, backgrounds and experiences to the workplace. For more information about our Diversity, Inclusion and Belonging efforts, click HERE. As part of this commitment, CapTech will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Laura Massa directly via email lmassa@captechconsulting.com.

At this time, CapTech cannot transfer nor sponsor a work visa for this position. Applicants must be authorized to work directly for any employer in the United States without visa sponsorship.

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