The purpose of this position is to facilitate utility billing. This is primarily accomplished by evaluating, collecting, and entering data for utility customer bills and preparing utility routes.

Essential Duties and Responsibilities:

• Bills customer accounts by initializing billing cycles, loading meter-reading data into the billing system, verifying all meter readings for accuracy, calculating and running billing reports, and mailing billings.
• Analyzes and researches accuracy of usage variances to initiate meter repairs or replacements and updates meter information in the billing system for meter exchanges.
• Processes completion of all move order requests for new and final billing.
• Keeps records and/or logs related to daily activities, billing, and related items and checks automatically generated records and reports for accuracy.
• Provides customer service by responding to requests for information from customers and resolving related problems.
• Processes and manages the monthly equalized budget billing program.

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Supplemental Functions:

• Performs other similar duties as required.

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Job Specifications and Qualifications:

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Knowledge:

• Customer service principles;
• Recordkeeping principles;
• Basic mathematical concepts;
• Modern office equipment.

Working Conditions / Physical Requirements:

• Positions in this class require: standing, fine dexterity, walking, lifting, carrying, sitting, reaching, handling, kneeling, vision, hearing, talking.

• Sedentary Work: Exerting up to 10 pounds occasionally or negligible weights frequently; sitting most of the time.

Required Skills

• Operating a computer and applicable software applications;
• Applying local, state and federal laws, rules and regulations
• Keyboarding;
• Providing customer service;
• Operating standard office equipment
• Performing mathematical calculations;
• Preparing a variety of reports and/or logs;
• Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.

Required Experience

High school diploma or equivalency and at least six-months of advanced study, with at least one (1) year of relevant experience; or the City may consider an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.

Please be sure to complete the application in full. Resumes may be uploaded with your application but will not be accepted in lieu of a fully completed application and will not be considered for qualifying credit. "See Resume" or "See Attachment" will NOT be accepted. _

If multiple applications are submitted to an individual position, only the most recent application received prior to the posting closing date will be accepted. Applications must be submitted by 11:59 PM on the closing date.

Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. _

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The intent of this job description is to provide a representative summary of the types of duties and responsibilities that will be required of the positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job-related tasks other than those specifically presented in this description. Fair Labor Standards Act (exempt/non-exempt) is designated by position. The employer actively supports Americans with Disabilities Act and will consider reasonable accommodations.

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• Operating a computer and applicable software applications;
• Applying local, state and federal laws, rules and regulations
• Keyboarding;
• Providing customer service;
• Operating standard office equipment
• Performing mathematical calculations;
• Preparing a variety of reports and/or logs;
• Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.