The Utilization Management Coordinator is responsible for production of administrative and clinical materials and correspondence, coordinating day-to-day activities and other duties and projects as assigned. Coordinates the transfer of information to agencies and facilities in support of securing authorizations and mitigating denials. Performs high-level secretarial duties in an efficient and effective manner, in accordance with departmental objectives, assuring optimal secretarial services are provided to the highest level of productivity. their activities contribute significantly to the smooth running of the overall department. Efficiently and accurately performs administrative, clinical functions within the department as assigned, including computer data entry, timecard management, telephone and email communication and record keeping.

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Hospital - Whittier, PIH Health Hospital - Downey and PIH Health Good Samaritan Hospital, 27 outpatient medical locations, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, women’s health, urgent care and emergency services. The organization is recognized by Watson Health as one of the nation’s Top Hospitals, and College of Healthcare Information Management Executives (CHIME) as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. PIH Health is certified as a Great Place to Work TM. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.

Required Skills

• Strong typing skills
• Strong general office skills
• Statistical data collection
• Computer skills with advanced knowledge of Word, Excel, and PowerPoint
• Strong verbal and written communication
• Professional writing skills
• Telephone etiquette
• Medical terminology preferred
• Strong organizational and independent problem-solving skills

Required Experience

• High school graduate
• Two years administrative assistant experience
• Proficient in Microsoft Office programs

Preferred:

• College degree
• Two to three years of experience in an administrative or executive office
• Experience supporting mid- to senior level management
• Knowledge of utilization/case management processes and/or health insurance related information

• Strong typing skills
• Strong general office skills
• Statistical data collection
• Computer skills with advanced knowledge of Word, Excel, and PowerPoint
• Strong verbal and written communication
• Professional writing skills
• Telephone etiquette
• Medical terminology preferred
• Strong organizational and independent problem-solving skills