Job Description
HELLO PROFESSIONAL,
GREETING FROM DELLA INFOTECH INC.,
This is regarding an immediate job opportunity for CUSTOMER SERVICE REPRESENTATIVE @ REMOTE and should have strong skills in the following areas. If you are interested, please revert with your updated resume. Let me know if you have any questions.
- JOB TITLE : CUSTOMER SERVICE REPRESENTATIVE
- CLIENT : MUSIC PUBLICATION INDUSTRY
- LOCATION : PHILADELPHIA PA 19106 (REMOTE 100%)
- DURATION : 45 DAYS (MAY GET EXTENT
- PAY RATE : $17.30 PER HOUR ON W2
DESCRIPTION:
JOB IS COMPLETELY REMOTE FROM HOME CURRENTLY. MUST HAVE YOUR OWN COMPUTER
CANDIDATES MUST HAVE THEIR OWN COMPUTERS AS ALL WORK WILL BE REMOTE
RESPONSIBILITIES:
- Communicate and resolve inquiries with customers via email social media and phone.
- Resolve product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Assist with placement of orders refunds or exchanges.
- Keeps customer records up to date.
- Report recurring issues trends.
- Prepare and ship customer care packages gift cards and other correspondence as needed.
- Other administrative responsibilities as required.
- Responds to customers in a timely and completely respectful manner.
- Treat customers the way they would like to be treated and strive to always make a positive difference in customers' lives.
- Uphold the policies of the E-Commerce/Merchandising department as stated in the Music Group Customer Care Help Center.
REQUIRED SKILLS:
- Strong communication skills; verbal and written. Ability to be patient express empathy and concern.
- Independent thinker; able to make meaningful decisions based on each situation.
- Excellent follow up skills and 100% follow through on commitments.
- Result and action oriented resourceful.
- Strong work ethic highly motivated upbeat personality team player.
- Ability to analyze and report on trends and issues.
- Reliable attendance history.
- Availability to work a flexible schedule which includes evenings and weekends. Strong computer skills; Microsoft Office Internet search skills.
EDUCATION:
College required.
SKILLS:
REQUIRED
- COMPUTER COMMUNICATIONS
- COMPUTER CUSTOMER SERVICE
- ECOMMERCE
- CUSTOMER SERVICE REPRESENTATIVE
- CUSTOMER SERVICE
ADDITIONAL
- MICROSOFT OFFICE
- TEAM PLAYER
- CORRESPONDENCE
- CUSTOMER SERVICE ORIENTED
- HELP CENTER
- ONLINE SOLUTIONS
- MERCHANDISING
- RETAIL SALES
- STRONG COMMUNICATION SKILLS
REGARDS,
SANJEEV
SENIOR RECRUITER ENGINEERING/MANUFACTURING SERVICES
DELLA INFOTECH INC. (NJ certified SBE, ranked #393 in Inc 5000 list 2019)
Ph: 609-961-0121 Fax: 609-543-2577
Alt. No: 609-964-4254^415
LinkedIn: www.linkedin.com/in/sanjeev-kumar-right-job
Inc 5000 listing: https://www.inc.com/profile/della-infotech
www.dellainfotech.com