Job Description

CUSTOMER SERVICE CALL CENTER - SPANISH

LOCATION: Remote(work from home)

DURATION:  3-6 MONTHS CONTRACT TO HIRE 

RATE: $18/hr on W2

JOB DESCRIPTION:

Team Member will take inbound contacts from unemployment applicants via phone or chat platform, answer general questions regarding the programs/processes and perform general unemployment claim management tasks. Team Member will ALWAYS be expected to take inbound calls. QUALIFICATIONS:

Minimum 1yr customer service experience preferably in a call center environment, basic computer skills, proficiency with MS Office, strong verbal and written communication, and HS Diploma or GED ADDITIONAL SKILLS:

TECHNOLOGY SKILLS:

• Basic Computer Skills such as copying and pasting, navigating websites/applications.
• Proficient in Microsoft Office such as basic knowledge of working in MS (IE: ppt, excel, word and Outlook), experience with MS Teams, a plus.

COMMUNICATION SKILLS:

• Excellent verbal and written communication skills.
• Ability to read and interpret documents related to unemployment claims.
• Communicate effectively with claimants verbally and via online chat.
• Use proper grammar and avoids slang in everyday language.

REASONING ABILITY:

• Ability to carry out detailed simple written and oral instructions.
• Ability to solve problems involving a few concrete variables in standardized situations.

OTHER SKILLS:

• Time zones – applicants need to understand this role will be expected to work scheduled shift in project’s time zone.
• Ability to provide outstanding customer service on a consistent basis; take control of and resolve claimant issues utilizing active listening skills.
• Adapt quickly to changing claimant expectations and needs.

Company Description

VDart Digital, a VDart company is a Global Digital solutions and professional services firm headquartered in Atlanta, GA, USA, delivering cutting edge technology solutions, specialized talent, superior performance and seamless execution to meet challenging business needs of customers worldwide including USA, Canada, Mexico, Brazil, UK, Japan, Australia & India. We lead digital transformation by designing and developing future ready solutions, helping businesses thrive in a Digital Society using blockchain, IOT, UI/UX, AR/VR, Cloud, Machine Learning, AI, Data Analytics, Cybersecurity, Identify management, and Intelligent automation. VDart Digital is solving complex technology problems and delivering long-term value for our customers by developing advanced mobility solutions. We power next generation of mobility and the growing need for mobility on-demand with our fleet management, digital key, in-vehicle infotainment and connected vehicle solutions by collaborating with leading automotive OEMs, Tier1 suppliers and fleet owners.