Benefits:

401(k) matching

Bonus based on performance

Competitive salary

Paid time off

Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job Summary Are you a value-driven and compassionate individual that believes in providing quality care that has a positive effect on our communities? At Veteran Care Advisors, we are driven to create extraordinary experiences for our partners, Veterans and employees. Our objective is to provide opportunities to develop and grow careers in a team-oriented environment focused on patient care.

The Communication Representative is committed to ensuring a positive partner experience, relationship building and informing them of the benefits of referring our company. With a pathway to becoming a Benefits Advisor.

Responsibilities

Call on new and current referral partners, primarily Assisted Living Marketing Directors.

Sharing the benefits of referring clients/residents to our company.

Answer the telephone promptly and in a polite and professional manner.

Obtain and enter accurate demographic information for future contact.

Schedule appointment correctly - review appointment date, time, location, and provider name with caller

Answer questions and offer other information, as requested, to provide partner-focused service and a positive impression of the organization

Direct calls to other departments as needed

Understanding of when to escalate calls to advisors

Make reminder calls as requested

Make calls to reschedule appointments when necessary

Perform other duties as assigned

Qualifications

Familiarity with office equipment: computer keyboarding, calculators, photocopiers, and faxes

Ability to communicate clearly and effectively

Ability to work with people of all socioeconomic levels

Strong team player with a focus on collaboration

Ability to respond effectively to questions about our services

Ability to handle multiple projects simultaneously

Pleasant, professional, and articulate phone voice

Ability to handle multiple incoming callers/patients, tasks, and responsibilities

Strong verbal and written grammar skills

Strong team player with a focus on collaboration

Ability to respond effectively to the most sensitive inquiries or complaints

Ability to handle multiple projects simultaneously