Order Fulfillment Specialist

VRC TECHNOLOGIES, INC.

Order Fulfillment Specialist

Houston, TX
Full Time
Paid
  • Responsibilities

    The position is responsible for managing and executing the Order Fulfillment process according to Customer’s Service Level Agreements, execute Purchase Orders and Logistics.

    Order Fulfillment

    o Process customer orders through the ERP system

    o Send Order acknowledgment and order confirmation within 24 hours

    o Oversees the order tracking process and ensures orders are processed in accordance with Customer Service Level Agreements.

    o Align order requirements and delivery dates with Production Scheduler and Carriers to meet order requirements

    o Capable of resolving escalated issues arising from operations and requiring coordination with other departments

    o Ensure proper paperwork is sent to Customers prior delivery

    o Ensure paperwork and transactions in the ERP are complete to invoice Customer within 24 hours after shipment

    o Excellent proactive customer communication regarding order status through email and over phone

    o Update Order Master in a daily basis

    o Attend and contribute to production meetings daily.

    o Service Level Agreements Metrics Management

    Logistics

    o Coordinates with dedicated fleet dispatcher all outbound and inbounds to prioritize fleet usage or book common carriers and assure customer delivery date and requirements are met

    o Estimates load size for the order and obtains shipping quotes from freight companies

    o Tracks all shipments and keeps delivery records on file and measure on time deliveries

    o Review and approve invoices from carriers

    Purchasing

    o Execute Purchase Orders based on PO requisitions from Planning, vendor requirements

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    Education _ ****_

    High School diploma or 3-5 years of experience in Order Fulfillment (Customer Service), Procurement and/or Logistics (within the Chemical Industry a plus)


    Preferred Experience / Skills

    B.A. / B.S. Degree Preferred
    APICS certification a plus
    Microsoft Excel - Advanced
    QuickBooks or any ERP experience a plus
    MS Power BI experience a plus
    Personable a must! - customer engagement is required