Job Description

JOIN TEAM VXI VXI recruits excited, enthusiastic applicants who are ready to be successful! We create a fun learning environment with plenty of career growth opportunities. Work in an environment where you can utilize your customer service skills and experience to help customers each and every day. Your talents and contributions will be rewarded. Come for the job, stay for the career!

JOB DESCRIPTION:

• Resolves customer’s concern, promote Product and client Loyalty
• Follows and complies to prescribed Work flow /Call Flow
• Up-sell/Upgrade individual products and product packages to existing customers depending on the need
• Ensures that incoming telephone calls are answered in a timely and professional manner
• Input the customer modification/sale onto a database thereby ensuring that the data entered is accurate
• Overcome objections from customers, in order to turn the call around and transition to a sale
• Ensures that primary matrices are met through effortless customer experience
• Maintains first call resolutions
• Keep and uphold integrity in handling customer’s account information in each and every call

WORK FROM HOME - CUSTOMER SERVICE REPRESENTATIVE QUALIFICATIONS:

• High School Diploma/GED
• 2 years Customer Service experience preferred and/or 1 year in sales support and 1 year within a call center environment preferred
• Professional comportment and demeanor
• Outstanding verbal communication skills
• Ability to build rapport utilizing effective probing questions
• Ability to learn product knowledge and troubleshoot to ensure quick resolution
• Intermediate knowledge of computers and MS Windows
• Ability to navigate multiple screens/programs
• Ability to multi-task
• Ability to type 25 wpm
• Ability to follow direction and accept coaching
• Self-motivated and upbeat
• Desire to work in a team environment achieving personal and team goals
• Ability to work flexible hours, including weekends and evenings as required

ADDITIONAL REQUIREMENTS

Is being a Work from Home - Customer Service Representative? Consider the following requirements

• You must have a private workspace in your house with a door, where ambient noise can be minimized during work hours.
• You can provide an ergonomic desk and chair. Your workspace allows for the proper installation of your technical equipment.
• You have, or are you able to get, high-speed internet service meeting minimum bandwidth requirements of 10 mbps downstream and 3 mbps upstream.
• You are a self-starter who is comfortable in an environment remote from co-workers and managers.

WORK FROM HOME - SALES ASSOCIATE BENEFITS:

• Full Health Insurance (Medical, Dental, & Vision)
• Fun Work Environment
• Abundant Advancement Opportunities Equal Opportunity Employer: disability/veteran
• Cell phone benefits for employees - $25/month per line for unlimited phone, text and data. restriction may apply
• Referral for Life Program ™- Referee receives a residual bonus every pay period for you and your referral. restriction may apply
• TV programs employee discounts – If applicable, employee receives TV program at an employee discounted rate

YOU WILL LOVE OUR FUN WORK ENVIRONMENT AND ENDLESS OPPORTUNITY FOR GROWTH!

Company Description

VXI Global Solutions provides innovative and transformative customer care and customer experience (CX) solutions to the world’s leading brands. Throughout our worldwide organization, we foster a people-first culture that is unique in the industry, winning accolades and awards for both our positive work environment and performance excellence. Today, there are more than 35,000 people who are part of the VXI family in 42 locations in North America, Asia, Europe and the Caribbean.