Job Description

 NOW HIRING WORK-AT-HOME TECHNICAL SUPPORT REPRESENTATIVES IN MACON, GA!

VXI GLOBAL SOLUTIONS, LLC is a leading B2B provider of business process and information technology offering comprehensive services to our clients who are all Fortune 500. We specialize in sales and services, software development, quality assurance testing, and infrastructure outsourcing. VXI employs 23,000 people world-wide. We have dynamic customer interaction center that’s looking for a game changer like you!

HERE IS THE SCOPE OF THE RESPONSIBILITY:

You’ll rely on advanced call center experience to solve more complex and technical customer problems. That includes IT support on issues like connectivity and troubleshooting.

WHAT YOUR DAYS WILL LOOK LIKE:

Know your way around the technical landscape? Ready to help customers get the most out of the technology they love and deliver best-in-class service? Our award-winning Call Center Advanced Technical Support Representatives help our customers by offering solutions, identifying opportunities and serving millions of customers – one at a time.

What does it take to help our customers with their advanced technical inquiries? A great attitude and the desire to stay up to date on technology and the latest devices. In this role, you’ll come up with innovative solutions to help our customers. Whether you’re answering direct calls, transferred calls or trouble tickets, you’ll work with the latest systems and tools to assist our customers.

KNOWLEDGE, SKILLS AND ABILITIES YOU’LL NEED TO SUCCEED

• Professional comportment and demeanor
• Outstanding verbal communication skills
• Ability to build rapport utilizing effective probing questions
• Ability to learn product knowledge and troubleshoot to ensure quick resolution
• Intermediate knowledge of computers and MS Windows
• Ability to navigate multiple screens/programs
• Ability to multi-task
• Ability to type 25 wpm
• Ability to follow direction and accept coaching
• Self-motivated and upbeat
• Desire to work in a team environment achieving personal and team goals
• Ability to work flexible hours, including weekends and evenings as required

YOU’LL RECEIVE

• Competitive Salary
• Eligible for Performance Incentives
• Paid Training - $12 per hour
• Health Insurance (Medical, Dental, Vision)
• Fun Work Environment
• Abundant Advancement Opportunities

OTHER THINGS WE LOOK FOR

• Strong work ethic
• Desire to be of service
• Solid work history
• Motivated by quality/integrity
• Desire to excel
• Must be able to pass a background check and drug screen

MUST HAVES

• High School Diploma/GED
• 2 years Customer Service experience preferred and/or 1 year in technical support and 1 year within a call center environment preferred

Company Description

We provide essential customer service for our clients throughout the COVID-19 crisis With over 30,000 people across 42 locations worldwide, VXI Global Solutions is one of the fastest growing, privately held business services organizations in the United States. Today, our client partners rely on our complete range of customer management contact center and technology solutions to retain and grow their customer base while maintaining the highest level of quality and operational excellence.