Job Description

This is a Work at Home position. Must live within driving distance of Cleveland, OH

UNLIMITED EARNING POTENTIAL! $15 PER HOUR CURRENTLY EARNED FOR STRONG PERFORMERS - WHAT'S YOUR POTENTIAL?

VXI IS GUIDED BY OUR VALUES: EXCELLENCE, INTEGRITY, TEAMWORK, AGILITY, AND INVENTIVENESS.

VXI recruits excited, enthusiastic applicants who are ready to be successful! We create a fun learning environment with plenty of career growth opportunities. Work in an environment where you can utilize your and sales skills/experience to help customers each and every day. Your talents and contributions will be rewarded. Come for the job, stay for the career!

WHO WE ARE

VXI Global Solutions (VXI) is a leading provider of business process and information technology outsourcing services for companies. We specialize in call center and BPO services, software development, quality assurance testing, and infrastructure outsourcing. We are a passionate team with a singular focus: designing, creating and delivering exceptional customer experiences and operational excellence. We live by our “Passion for People” commitment.

At VXI, we believe in hard work, a fun environment, and the kind of creativity and innovation that only comes about when skilled people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight, engage, and inspire.

WINBACK SALES ASSOCIATE

Do you bring awesome energy and a great attitude to your everyday interactions with others? Are you passionate about sales? As a Sales Representative, you will build rapport with customers to uncover their product needs and offer premium, end-to-end services for our clients’ customers via telephone. You and your fellow team members will be responsible for ensuring that our customers receive the best possible service.

PRIMARY RESPONSIBILITIES/EXPECTATIONS

• Initiate outbound calls through our automatic dialer, providing product information and premiums services to previous customers with the intent to win them back and establish new TV service.

• Meet or exceed Key Performance Indicators and Guidelines in addition to VXI Policies and Procedures.

• Maintain an acceptable level of performance week over week, month over month.

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to understand product details at a consumer level

• Ability to quickly establish and build rapport

• Ability to overcome objections

• Active listening skills

• Goal orientated and the desire to earn top incentive payouts

• Understanding of streaming movies and/or TV shows on the internet

• Strong customer service skills

• Ability to follow a call flow

• Exceptional time management

• Knowledge of computers and MS-Windows

• Excellent written and verbal language skills

• Ability and Desire to sell or learn to sell

• Ability to navigate multiple screens/programs and multi-task

• Ability to type 25 wpm with 95%+ accuracy

• Professional comportment and demeanor

• Ability to follow direction/accept coaching

• Ability to manage stress

• Self-motivated and upbeat

• Desire to work in a team environment achieving personal and team goals

OTHER QUALIFICATIONS

• Solid work history with an exemplary attendance record

• Ability to attend 4 weeks of training with perfect attendance

• Ability to work independently with limited supervision

• Willingness and ability to appear on live video with co-workers in a distraction-free dedicated space

• Must be able to pass a background check, drug screen, and verification of US Employment Eligibility upon offer

• Able to work flexible hours, including weekends and evenings, as required

ADDITIONAL REQUIREMENTS

Is being an At-Home Service Expert a great fit for you? Consider the following requirements:

• Private distraction-free workspace in your house with a door, where ambient noise can be minimized during work hours.

• An ergonomic desk and chair.

• Workspace that allows for the proper installation of your technical equipment.

• Have, or are you able to get, high-speed internet service meeting minimum bandwidth requirements of 10 Mbps downstream and 2 Mbps upstream.

EDUCATION AND EXPERIENCE

• High School Diploma/GED required

• One-year telesales background (or equivalent sales background with incentive pay structure) preferred

JOB TYPE: FULL-TIME

Compensation Package: $15 PER HOUR CURRENTLY EARNED

• $11.00/hr base wage

• Uncapped weekly bonuses on sales performance. Average hourly rates w/bonus factored in is $12- $16 an hour. Top performers earn $16+ an hour w/bonus.

• Prize spiff giveaways.

• Optional medical, dental, vision, and life insurance available. Effective after the first full calendar month of work completion if elected.

• Exclusive Referral Program – Earn $20 extra on every paycheck for each referral you refer up to (5) for the life of your employment with VXI. Both employees must remain active for payout. Potential yearly referral earnings of $2600.

• Employee discounted TV & Cell phone services – Enjoy the top TV package from our client at a heavily discounted employee rate. Take advantage of a personal or family cell phone plan at a discounted rate.

Company Description

We provide essential customer service for our clients throughout the COVID-19 crisis With over 30,000 people across 42 locations worldwide, VXI Global Solutions is one of the fastest growing, privately held business services organizations in the United States. Today, our client partners rely on our complete range of customer management contact center and technology solutions to retain and grow their customer base while maintaining the highest level of quality and operational excellence.