Job Description

At Valor Global, we are seeking team members who are passionate to make a difference by serving our customers, admiring our people and are committed to consistently exceeding expectations.

If you are passionate about learning, helping others, are self-motivated, pursue happiness and want to be a part of team striving for excellence, believe in our values, can align with our purpose, are fiscally and socially responsible, email us your resume with a smiling picture and why you believe you have what it takes to be part of our awesome team.

ANY COMPANY IS ONLY AS STRONG AS THE CULTURE AND VALUES THAT ITS PEOPLE BELIEVE IN.

• We believe that skills can be taught, but talent and work ethic is natural
• Our culture is built on talent and values
• We are a people company that aligns process and technology and provides excellence!

Some of our benefits include:

• Unlimited vacations – we expect you to be accountable and own your goals
• 4% 401k match
• Medical, vision and dental
• Paid Life Insurance

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

DESCRIPTION

SUMMARY The Outbound Customer Service Representative will work in the following programs: survey work, database entry, and market research. The Outbound Customer Service Representative supports the Company’s processes through professional communications, both to and from customers, on behalf of the company's clients. As a result of customer contact, he/she updates the Company database with all appropriate information. The Customer Service supports all quality assurance efforts and Program criteria, while dialing out.

*THIS POSITION IS INTENDED TO BE A WFH (WORK FROM HOME) POSITION AND WILL MOVE INTO PHOENIX, AZ OFFICE POST-PANDEMIC

MUST reside in Phoenix area.

WHAT YOU'LL DO

• General Customer Service
• Records and verifies names, addresses, purchases, and specific feedback of customers to maintain an accurate customer list
• Data entry into CRM system
• Educate customer on specific information
• Contacts customers to gather market research
• Overtime opportunities available to support the needs of business

WHAT TO BRING Experience using Windows Operating Systems, Microsoft Excel, Word and Google Docs Excellent typing, phone, and computer navigation skills Good comprehension and documentation skills Ability to navigate the Internet, email, and Instant Messenger Familiarity with digital streaming services and devices Have a positive, can-do attitude. You're flexible and have no problem quickly switching gears to better accommodate the needs of our viewers or our team Communicate effectively and professionally with others, from viewers to fellow advocates Strong time management skills to ensure productivity in alignment with department standards Value accountability across the board and take ownership of issues from start to finish Flexible schedule (40 hours per week) with availability to work overtime when needed. We are open 365 days a year (open holidays) with 24 hour support Must have access to dependable transportation High school diploma, plus one or more years of experience in customer service Minimum six months previous experience in a customer service or technical support role in a call center

Company Description

At Valor, we are seeking team members who are passionate to make a difference by serving our customers, admiring our people and are committed to consistently exceeding expectations.