Job Description

ABOUT US

Valora Medical Group is the fastest growing primary care group in Dallas/Forth Worth Texas.

This position is responsible for developing and implementing a successful training program in the use of eClinicalWorks electronic health record (EHR) system. Ensure effective adoption of ECW.

Manage all enhancements and integration projects with ECW. Serve as ECW administrator. Ensure all applicable ECW features are fully deployed and implemented.

Duties:

· Serve as eCW super user ensuring complete adoption of the ECW system.

· Centralize and manage all ECW support and enhancements requests.

· Develop and provide ongoing training to existing clinical and nonclinical support staff members.

· Develop, maintain and update all training materials/videos/manuals/workflows for eCW training classes/modules.

· Develop and conduct classroom-style training for new clinical users including providers, nursing, and support staff for eCW desktop and eClinicalTouch applications.

· Develop and conduct one-on-one training sessions to refresh knowledge as needs are identified or when requested.

· Conduct observations of users in their work environment to identify areas for improvement and suggestions for workflow redesign.

· Develop and maintain knowledge of Valora standard configurations and clinic/provider specific templates and customization.

· Develop and provide on-site training and issue resolution support at Valora clinics and at other provider facilities when requested.

· Coordinate user/vendor interface support and training for new EHR module implementations.

· Assist in implementing new eCW modules such as HEDIS Analytics, PCMH, Patient Satisfaction Surveys, and Patient Portal, Kiosk.

· Assist providers and clinics staff for template and order set system modifications and enhancements.

· Develop and maintain a standard set of master templates for providers and other clinical staff.

· Conduct quarterly reviews of eCW templates to minimize duplications and simplify access and use by providers.

· Develop and maintain a knowledge base to document specific training needs and concerns related to the applications.

· Build network of EHR super-users and trainers to create learning collaborations.

· Create and run HEDIS, UDS, Meaningful Use, and Operational Performance reports though eCW.

· Serve as point person for eBO reports and data eCW reports to support other departments.

· Other special projects as assigned

Requirements:

· Proof of eCW super user training

· Minimum 2 years of eCW experience.

· Must have prior primary care clinical experience.

· Customer service oriented and driven.

· Experience with eCW system customization

· Ability to communicate effectively.

· Bilingual English and Spanish preferred

· Ability to demonstrate management skills.

· Responsive and action oriented.

· Able to multitask.

· Able to work flexible hours including weekends when required.

Company Description

Valora Medical Group is a team of primary care health professionals working together to improve the lives of the patients and communities with serve