Please do not apply if you are not bi-lingual - Fluent in English and Spanish Established Pain Management group looking for a Full Time, Patient Coordinator in our Personal Injury Department. We typically call this role a Personal Injury Assistant. Successful candidates will be responsible for handling all personal injury calls from inception to settlement. This position entails extensive contact with patients, attorneys, and medical providers. Must be able to gather, analyze and research information and documents and manage caseload. Must be able to multitask, prioritize and demonstrate attention to detail. Excellent organizational, written and communication skills are essential. Must be a team player and able function in a fast-paced, high volume work environment.

The office is located in the 89130 zip code (Centennial Area of Las Vegas)

Responsibilities

Answering heavily phone volume calls and intake of patient information

Scheduling appointments for both in-office and procedures

Coordinating outgoing referrals to other service providers

Resolving pharmacy enquiries

Process medical records request

Consistently follow-up with patient and attorney’s office to coordinate care

Monitor’s patient case to ensure appointments are scheduled regularly

Follow up and obtain relevant documents and information related to treatment

Maintain and organize exhibits, documents and medical records chronologically in a presentable manner

Submitting of claims, ledgers and balance requests.

Review of patient files to ensure all legal documents are obtained and signed.

Requirements

Strong organizational skills

Written and verbal communication skills

Adaptable, resilient and flexible (adapts well to change)

Works well with demanding time constraints and in a fast paced environment

Dependable

Positive and outgoing personality

Detail oriented

Team player / plays well with others

Bi-lingual (Spanish and English)

Computer literate

Resourceful

Phone Etiquette (courteous and respectful)

Thinks outside the box and provides solutions and accommodations

Manageable and takes corrective action when provided feedback

Qualifications ECW knowledge a plus but not required Pain Management knowledge a plus but not required Medical Lien experience a plus a plus but not required

Compensation

Monday - Friday, some weekends or evenings may be required.

Hourly

Full Time with competitive benefit package