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JOB SUMMARY:
PrismHR creates exceptional software and services, empowering human resource outsourcing service providers such as Professional Employer Organizations (PEOs), Administrative Service Organizations (ASOs), and Staffing Companies, to deliver world-class HR, Benefits and Payroll, to small and medium-sized businesses.
The position of Product Consultant, as part of the PrismHR Professional Services Team, is responsible for implementing new customers and consulting existing customers on software/industry Best Practices for the PrismHR core platform.
PrismHR Consultants independently lead customers through successful implementations and projects by providing industry expertise and product best practice guidance. Knowledge of PEO/ASO/Staffing, Benefits/Payroll and Technical background is crucial.
SPECIFIC DUTIES and RESPONSIBILITIES:
● Own the customer relationship to understand their business requirements and provide best practice guidance to customers as how-to best implement PrismHR solutions from both a technical and industry perspective
● Documentation of requirements using cases in functional design documents - understanding Statements of Work describing project scope, assumptions, deliverables and estimated hours/schedule for project
● Responsible for maintaining all documentation and detailed notes related to the customer project, Communicating proactively and regularly with management regarding project status
● Independently manage multiple projects to ensure all deliverables meet established quality standards and Customer expectations
● Work with a cross functional team to develop and implement robust solutions in an Agile environment
● Design and execute complex merges and customer processes
● Deliver presentations (remotely and in person) to customers at PrismHR and industry events
SKILLS and EXPERIENCE:
● 5 years’ experience PEO/ASO/Staffing, Payroll and Implementation software
● Ability to work independently and understand and solve complex problems
● Excellent verbal/written communication skills, strong presentation skills
● Ability to prioritize and handle multiple tasks and projects in a fast-paced environment
● Experience defining and documenting workflows and processes
● Strong technical inclination, and a desire to learn continuously